Customer Service Supervisor
Arab National Bank
Total years of experience :9 years, 10 Months
worked as csr supervisor in arab national bank retail banking(tele money)
Prepare the customer’s database; monitor the post service activities like follow-up with the customers, service reminders and handling customer grievances for superior customer service & assessing customer feedback, analyze and evaluate areas of improvement to provide better customer service.
Identify and develop prospective clients while analyzing their requirements and rendering technical guidance over the various aspects of the business.
Adept at handling day to day activities in co-ordination with internal / external departments for smooth business operations in reducing the churn score and increase the Retention score.
Developing and implementing need-based plans for maximizing win back & minimizing flow to churn thereby ensuring better rewards for channel partner & assuring revenue for the organization.
Upgrading existing channel strength & establishing new channel partners (franchisees and agencies), for effective control in arresting fresh flow to churn & quality win back through rigorous training of field & in-house staff.
Achieving targets, coordinating with sales team with creating new clients.
Handling customer grievances for superior customer service & assessing customer feedback analyze and evaluate areas of improvement to achieve better sales together with exceptional customer service.
Identify and develop prospective clients while analyzing their requirements and rendering technical guidance over the various aspects of the business.
Preparing daily, monthly sales reports to the management.
Handling day-to-day activities in co-ordination with internal / external departments for value added sales.
Upgrading existing channel strength & establishing new channel partners (franchisees and agencies), for effective control in arresting fresh flow to churn & quality win back through rigorous training of field & in-house staff.
Conducting competitor / Market Trend Analysis to provide critical inputs for business development initiative.
Effectively handle team of Executives & Associates as an active team leader to work upon customer retention of the Company and constantly monitor individual performances to ensure consistent output from the entire team.
SEND MONEY
Handling customer grievances for superior customer service & assessing customer feedback analyze and evaluate areas of improvement to achieve better sales together with exceptional customer service.
Identify and develop prospective clients while analyzing their requirements and rendering technical guidance over the various aspects of the business.
Preparing daily, monthly sales reports to the management.
Handling day-to-day activities in co-ordination with internal / external departments for value added sales.
Upgrading existing channel strength
• Successfully managed the business operations, escalating issues & track daily activities and update it regularly and ensure that processes are followed as per the quality standards.
Designed innovative service policies & strategies to facilitate acquisition and retention of customers and generate high value propositions for the customers.
Established healthy business relations with clients for securing repeat business & long term customer loyalty and worked towards solving their queries and complaints efficiently.
Assisted the Sales Manager in annual sales forecasting & budgeting while working closely with all the functional departments.
Provided technical guidance to the clients as well as the team members of the company on the services offered by the company.
Ensured timely service delivery as well as collections from the clients within the stipulated credit period while maintaining smooth operations.
Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members.
Achieved customer satisfaction through proactive service & compliant resolution.
Management appreciation for constantly keeping minimum churn percentage.
Recognized for retaining customers who had been terminated by the company for not making any payments after taking connections.
completed B A English (India) completed Post Graduate Diploma in Computer Application.