Sajid Kottarathil

worked as csr supervisor in arab national bank retail banking(tele money)
 Prepare the customer’s database; monitor the post service activities like follow-up with the customers, service reminders and handling customer grievances for superior customer service & assessing customer feedback, analyze and evaluate areas of improvement to provide better customer service.
 Identify and develop prospective clients while analyzing their requirements and rendering technical guidance over the various aspects of the business.
 Adept at handling day to day activities in co-ordination with internal / external departments for smooth business operations in reducing the churn score and increase the Retention score.
 Developing and implementing need-based plans for maximizing win back & minimizing flow to churn thereby ensuring better rewards for channel partner & assuring revenue for the organization.
 Upgrading existing channel strength & establishing new channel partners (franchisees and agencies), for effective control in arresting fresh flow to churn & quality win back through rigorous training of field & in-house staff.

 Achieving targets, coordinating with sales team with creating new clients.
 Handling customer grievances for superior customer service & assessing customer feedback analyze and evaluate areas of improvement to achieve better sales together with exceptional customer service.
 Identify and develop prospective clients while analyzing their requirements and rendering technical guidance over the various aspects of the business.
 Preparing daily, monthly sales reports to the management.
Handling day-to-day activities in co-ordination with internal / external departments for value added sales.
 Upgrading existing channel strength & establishing new channel partners (franchisees and agencies), for effective control in arresting fresh flow to churn & quality win back through rigorous training of field & in-house staff.
 Conducting competitor / Market Trend Analysis to provide critical inputs for business development initiative.
 Effectively handle team of Executives & Associates as an active team leader to work upon customer retention of the Company and constantly monitor individual performances to ensure consistent output from the entire team.

SEND MONEY
 Handling customer grievances for superior customer service & assessing customer feedback analyze and evaluate areas of improvement to achieve better sales together with exceptional customer service.
 Identify and develop prospective clients while analyzing their requirements and rendering technical guidance over the various aspects of the business.
 Preparing daily, monthly sales reports to the management.
Handling day-to-day activities in co-ordination with internal / external departments for value added sales.
 Upgrading existing channel strength

• Successfully managed the business operations, escalating issues & track daily activities and update it regularly and ensure that processes are followed as per the quality standards.
 Designed innovative service policies & strategies to facilitate acquisition and retention of customers and generate high value propositions for the customers.
 Established healthy business relations with clients for securing repeat business & long term customer loyalty and worked towards solving their queries and complaints efficiently.
 Assisted the Sales Manager in annual sales forecasting & budgeting while working closely with all the functional departments.
 Provided technical guidance to the clients as well as the team members of the company on the services offered by the company.
 Ensured timely service delivery as well as collections from the clients within the stipulated credit period while maintaining smooth operations.
 Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members.

 Achieved customer satisfaction through proactive service & compliant resolution.
 Management appreciation for constantly keeping minimum churn percentage.
 Recognized for retaining customers who had been terminated by the company for not making any payments after taking connections.