SVP & Head of CMB Middle Office
HSBC Ltd
Total years of experience :24 years, 7 Months
Sept 2015 onwards - HSBC Bank as Senior Vice President & Head Commercial Banking Middle Office managing Client Onboarding & KYC Remediation Pan India. I formed this team and achieved great heights for team, business and myself
KEY RESULT AREAS:
Lead the 55 members Customer Onboarding & CDD Team.
The team manages the on-boarding of new-to-bank, periodic KYC / CDD review and servicing request of Pan India CMB customers.
Interact with multiple stakeholders to close on Screening, Sanctions and other exceptions related to customer
Engage regularly with AML / FCC and Back end teams to enable efficient and faster client onboarding in faster revenue realisation without compromising in requirements
Role entails understanding and implementing various regulations governing customer due diligence in highly competitive market.
Operate with solution oriented cum risk based approach to safeguard business and bank's interest at the same time.
Complete accountability for the leadership, coaching, objective setting, performance and absence management of the team ensuring they deliver outstanding customer satisfaction.
Communicate all operational requirements and changes to teams to ensure effective implementation
Continually reassess and ensure operational risks are minimized, internal controls are adhered to and regulatory and compliance requirements are met.
Act as a role model for our Group values and behaviours, authentically engaging with team, colleagues and customers to deliver Superior Customer Service
Oct’ 2012 to Sept’ 2015 with HSBC Bank as Vice President & Team Lead -Client Implementation, Payments and Cash Management (PCM)
KEY RESULT AREAS:
Lead a team of Implementation Managers and deliver domestic & cross-border Cash Management mandates including Account Opening (KYC / CDD) for Multinational, Local Corporates & SME customers including Account Opening
Deliver Payments, Receivables & Liquidity Management solutions to Corporate customers
Contribute directly to P&L of Cash Management business
Key responsibilities include :
- Managing people, customers & internal stake-holders
- End to End delivery of Cash Management mandates
- Mandate delivery, Transition Management & Revenue Realisation
- Maintain high quality standards of documentation, client communication, process compliance
June’10to Oct’ 12 - HSBC Bank, Mumbai as VP, Head -Documentation, Payments and Cash Management (PCM)
KEY RESULT AREAS:
Managing the documentation for PCM pan India and Account Opening (including KYC / CDD) for Corporate Customers
Periodic Review and modification of standard documents.
Liaisioning with Legal, Compliance, Business teams to provide better customer experience.
Monitoring of the exceptions in documentations and providing periodic MIS to business groups.
Recruiting, selecting and mentoring team members, thereby ensuring optimum performance.
Implementing strategies for building team effectiveness by promoting a spirit of cooperation.
Imparting / organising training programs for new recruits as well as existing team members to keep them updated
From Apr’09to June’ 10 with HSBC Bank, Mumbai as VP, Head - Support Services (Corporate Credit Operations)
KEY RESULT AREAS:
Managing multiple teams comprising of total 26 members. Monitoring and supervising the following teams:
¯ Guarantee Issuance Team: Handling the pan India guarantees business for HSBC.
¯ Loan Processing Team: Processing loan requests of all corporate customers pan India.
¯ Excess Authorisation Desk: Looking after the authorization of excess being granted to various customers as per approvals / sanctions from appropriate authorities.
¯ Operations Pool: Managing the processing of limit maintenances, loading of documents, opening of trade accounts, processing of SWIFT messages and raising forms for head office approval for exposure on various banks.
Maintaining the TAT and accuracy for various transactions. Taking care of escalations and exceptions for various transactions.
Scrutinising relevant documents before disbursing the credit, ensuring compliance with organisational credit policies and approval terms.
Supervising preparation of offer letters to be issued to corporate clients.
Monitoring of pendencies of Credit facilities
Checking of exception reports to take timely steps for rectifications
From Jan’08 to Apr’09 with HSBC Bank, Mumbai as Vice President (Corporate Credit Operations)
KEY RESULT AREAS:
Checking of Security Documents executed by Corporate / SME clients.
Checking of the Offer Letters prepared by team to be issued to corporate clients.
Ensuring the compliance of approval comments as per the latest approvals for the customer and accordingly making the facilities available to customers.
Monitoring of pendencies of Credit facilities.
Checking of exception reports to take timely steps for rectifications
Job Profile : Worked with ICICI Bank Ltd as Regional Head at Mumbai.
Also worked as Regional Credit Manager and Branch Manager during the tenure.
My Key Responsibility Areas included:
Catering to Credit Requirements of SME Clients (My team handled Credit Facilities in the range of Rs.1 cr to Rs.200 cr).
Appraisal of various credit proposals, risk analysis and presentation of the proposal to the respective committees for sanction. The portfolio of my team was of around 40 relationships with exposure of around Rs.1000 cr.
To ensure the completion of the proposal with in the specified Turn Around Time.
Managing the Team of the 6 people working with me. My team members used to serve as one point contact for the clients and manage day to day interventions (if required) for getting through the transactions of the customer.
Job Profile: Working at State Bank of India, Dhoraji (Distt: Rajkot, Gujarat) branch as Branch Manager. I am responsible for the accomplishment of business objectives including deposits, advances and profitability. I have to ensure
Implementation of competent strategies with a view to penetrate new accounts and expand existing ones for a wide range of financial products / services. I deal and negotiate with customers directly and strive for customer delight so as to establish a long lasting and cherishable relationship.
Achievements: With in first 20 days after reporting at the branch I made the branch to make a U Turn from loss to profitability.
Job Profile: I was primarily responsible for the quality, appraisal and follow-up of credit proposals sanctioned at / recommended by the branch. I was a vital link between the customer and the Bank.
I looked after the various credit disbursement, monitoring and follow up relating to SSI, Small Business Finance and C&I segment customers. In addition to this International Banking work pertaining to imports and exports, Letters of Credit and Bank Guarantees was also handled by me during the tenure.
Achievements : Sanction of new advances of around Rs.4.00 crores and recovery of more than Rs.25 lacs in bad and doubtful advances.
Job Profile: During the tenure I looked after the credit facilities to Retail Segment like Small Business, Small Scale Industries, Professional & Self Employed etc (Both Trade Finance and finance to Manufacturing units).
The Key Responsibility areas included:
Assessment of credit needs and credit worthiness of the borrowers.
Sanctions and recommendations of the credit limits for various Retail Segment borrowers as per the bank guidelines as also Nayak Committer recommendation.
Completion of Pre Sanction and Post Sanction formalities and verification of documents, inspection of the properties to be mortgaged and fulfillment of formalities related to documentation and reporting.
Management of NPAs and recoveries of the same.
Monitoring of the suit filed by the bank and keeping follow-up with the advocates in this regard.
This also included dealing with various Government bodies, which sponsor loan applications. I also performed role of District Coordinator for the Porbandar district for State Bank of India.
Job Profile: Worked as System Administrator at the branch and was in overall charge of the Banking Software related work as also the hardware. The KRAs included:
Ensuring the smooth functioning of the systems/ software with a view to maximize the efficiency in operations.
Keeping liaison with the vendors and coordinating with them in case of urgency.
Online Reporting of various important reports to the Head Office.
Performing Start of Day and End of Day Activities and taking regular backups and their restoration, if needed.
Job Profile: During this Probation period I worked in 4 branches, attended 3 training programs and learnt work relating to General Banking, Credit Management and International Banking.
Job Profile: Worked as a Management Trainee and learned various areas of General Banking and Operational Management including Cash and Clearing.
AREA OF SPECIALISATION (MBA) : Marketing (Major), Finance (Minor)
Bachelor of Science with Physics, Mathematics and Electronics as subjects. Passed with 72.50 %
Passed out with 86.20 %