Business Development and Operations Executive
Laptop Lunch SK LLC
Total years of experience :15 years, 11 Months
New Client Acquisition
Price bid submission
Customer complaint management
Follow up and feedback
Process in place
Supporting operations to finish the scope of work
• Proposes / identifies potential locations, areas, Clients and services required.
• Explore and identify the opportunities in the SOW.
• Develop and plan the marketing strategies keeping in mind the company operations, examining the risks and potentials in line with the company vision and mission.
• Must maintain updated market analysis, trends, best practices, potential and financial fluctuation in our industry, evaluates best options so as to develop tailor made proposals.
• To finalize the new business proposals by coordinating requirements, developing and negotiating terms and conditions/contract clauses, integrating contract requirements with business operations.
• Updates and shares Industry related information & opportunities. Enhance Organization reputation by exploring new areas of service and exploring opportunities by developing professional relationship with the key decision makers and our Management.
• Need to coordinate and support the operations to ensure compliance as per the scope of work.
• Respond to the Client enquiries within the timeline.
• Follow up with the price bid.
• Collect the Customer feedback after each service offered to them and analyze with the team.
• Social Networking & Knowledge sharing in Summits & conferences.
• Initiate marketing strategies and coordinate actions to influence the market.
• Clarify goals and reach agreement maintaining the interests of all parties.
• Proactively develops and improve products and services.
• Ability to discuss strategic and sensitive issues.
• Understands clients' needs.
• Build and maintain excellent relationships with colleagues and clients.
• Set sales targets and define strategy to achieve these targets and to follow the set strategy punctually.
• Manage the proposal development process and maintain the time-lines for the proposal teams.
• Develop draft proposals based on team meetings and discussions.
• Maintain the Business Development databases.
• Support marketing activities, including trade/ scientific shows, mailings, etc.
• To formulate brand plan and propose various Marketing strategies.
• To execute the various activities planned as per the phase wise Marketing plans for Example, CMES, Workshops Camps, Patient Education Program, Life -Style
• To do regular fieldwork to understand and develop sound marketing plan.
• Monthly detailed report of the activity should be submitted to the management
• Support in all marketing purposes to the Head of the Management.
• Manage the responsibilities of running the boutique in detail
• Always drove my team towards exceeding our given targets
• Ensured the operations and maintenance of the boutique were always up to brand standards.
• Helped in the recruitment and training of new staff
• Handling customer relations and customer enquiries
• Customer Support Co-Coordinator converting the leads into Good prospects.
• Liaise and build relationships with a range of clients.
• Coordinating between departments on marketing requirements.
• Make sure targets are met and profits of the organization are at the optimum level by building
• good rapport with the customers
• Attending HNI (High Net worth Individuals) customers, guest relations, CRM activities
• Handling entire store operations (front end and back end both)
• Maintaining up to date records of customer database, customer visits, purchases and their queries.
• Ensure merchandise is stacked properly for customers at all times as per Visual Merchandising instructions of the store.
• Day to day store activities like stock taking, stock transfers, stock in, stock out, liaison with head office through e-mail and telephone.
• Inventory Management, Stock Control
• Ensure grooming standards are maintained at all times
• Delivering the best customer service and customer satisfaction to the luxury clients
• Networking with the other luxury brands in the mall as regards to marketing activities, events, tie-ups and promotions.
• Giving presentations of the brand to high profile clients as when required
• Demonstrating effective associative skills by proactively taking the lead, ensuring guest experience a memorable stay, and that all Hotel’s standards are withheld.
• Promoting hotel services with enthusiasm, demonstrating hotel’s superiority
• Accountable for training all new staffs, resulting in a strong guest services team.
• Guest Service Associate
• “Increasing profitability by prospective clients into guest, guest into loyal clients”
• Devoted & charismatic professional recognized for going the extra mile at all times. Looking to contribute in a Hotel Management capacity, increasing guest satisfaction, Retention & Acquisition by servicing with owner -like care and initiative.
• Thorough knowledge of system CLS, EPBX, Business centre.....
• Relationship Building
• Guest correspondence
• First -rate Customer Service
• Staff Training & Development
• Team Building / Leadership
• Guest check-ins, Check outs
• Handling Inbound & Outbound calls
• Identifying VIP and Top priority guest
• To ensure that the relevant procedures related to guest checked out are initiated, such as verifying mini bar, housekeeping damage assessment etc, and relevant amount is charged on to the guest folio.
Hospitality & Marketing Management
Hotel Management and Catering Technology