سجاد Agha

• Lead and supervise daily workshop operations ensuring smooth workflow and high
productivity.
• Allocate and schedule repair and maintenance tasks efficiently among technicians.
• Monitor quality control standards and ensure all repairs meet manufacturer and safety
specifications.
• Oversee spare parts inventory, tools management, and procurement planning.
• Maintain effective communication with customers regarding job progress, approvals,
and delivery timelines.
• Prepare operational, financial, and performance reports for management review.
• Train, mentor, and evaluate technicians to enhance team performance and skills
development.
• Ensure compliance with UAE safety regulations and workshop standards.

• Managed front-desk service operations and customer handling.
• Prepared job cards, service estimates, and repair cost breakdowns.
• Coordinated between customers and technical teams to ensure timely job completion.
• Resolved customer complaints professionally, ensuring high satisfaction levels.
• Maintained accurate service documentation and system records using ERP platforms.
• Assisted in achieving monthly revenue and operational targets.

• Handled warranty claims processing and documentation in line with manufacturer
standards.
• Supervised service center staff and ensured adherence to service procedures.
• Managed inventory control and warranty-related spare parts.
• Coordinated with suppliers and vendors for technical and warranty approvals.
• Ensured customer retention through professional after-sales service.

• Provided technical consultation to customers regarding vehicle repairs and servicing.
• Prepared service quotations and explained technical repair requirements.
• Followed up on job completion and ensured customer satisfaction.

I was one of the service advisor who are responcible for attending the customers srvice requiment and suggesting them any other required work needed on their cars giving them expected expenditure and time required for the job and colabariting with the floor time to get the joib done on time and infor customer if there is nay other job came up and if there is any delay in work and if the car 9is ready then the bil amount and the thighs which have been done on the car

• Assisted customers with service bookings and repair consultations.
• Coordinated workshop workflow and monitored job completion timelines.
• Ensured adherence to company service standards and policies.