Manager Operations and business development
Brightera Technology Oman
مجموع سنوات الخبرة :17 years, 4 أشهر
• Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
• Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.
• Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
• Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
• Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Call center and contact center Management.
Operations supervisor of staff.
Maintaining Success level and success rate up to mark.
implementing 80/20 rule in call center.
Public / organizational dealing and meetings.
communicating courteously with customers by telephone, email, letter and face to face;
Customer Services
Receives stores, and issues supplies and equipment and compiles records of supply transactions aboard ship: Verifies that supplies received are listed on requisitions and invoices.
Stores supplies and equipment in storerooms.
Issues supplies.
Inventories supplies and equipment at end of each voyage.
Compiles report of expenditures.
• May be designated according to department worked in as Storekeeper, Deck; Storekeeper, Engineering; Storekeeper, Steward
• Provides both administrative supervision and support to residents/interns/fellows. Acts as a liaison between residents and hospital administration when necessary. Establishes relationships and acts as a liaison to other Hospitals, internal departments, and divisions regarding resident recruitment, orientation, annual program Affiliation Agreements, and external rotations.
• Provides support and meets regularly with the Program Director concerning office management issues and activities and the status of projects. Identifies and evaluates the methods for improving workflow and cost effectiveness and makes recommendations to the Training Director for improvement. May assist in program-level policy development.
• investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• Assistance to Accountant
• Provide Assistance to Director.
• Managing All records of customer related to accounts
• Entering of Accounting records of customers cheques, pay orders, demand drafts, cash deposits & payment receipts
• Create and maintain the Accounts Data files of land transfer and legal issues
• Develops and distributes call schedule
• After Sales & Services
• Reporting to Higher management.
South Asian Largest call center supervision
Training and development of staff
Quality evaluation of the staff
80/20 rule implementation.
maintaining and improvement in SR and SL levels of call center.
WFM work force management.
Develop SOPS for different department.
Overall operational management of call center operations.
Call center Executive.
Resolving customers queries on call and face to face.
follow sops and JD and focusing on customer services excellency.
Masters in political science
Bechular in commerce and IT
Intermediate in computer science
Matriculation