Admin/Client Relation Officer
Holford Facilities Management
Total years of experience :5 years, 2 Months
• Organizing meeting with the client, subcontractor and preparing MOM
• Arranging quarterly meeting with subcontractor for KPI scoring
• Preparing monthly project reports
• Conducting Quality inspection and preparing condition report
• Managing and training soft service team including supervisors
• Preparing preventive maintenance schedule for soft service and hard service
• Preparing invoice summaries
• Verifying and encoding job cards
• Raising purchase order and quotations
• Handling petty cash
• Conducting performance appraisal and evaluation of soft service team
• Coordinating with HR for recruitment process of soft service team.
• Sending internal report to Nissan HigherAuthorities
• Preparing service data’s
• JDP calling and maintaining
• Preparing service reminder log
• Tele-Calling and sending letters to customers for service reminder
• Appointment log preparing and maintaining
• Post service follow-up and updating PSF reports
• Concern register and Service feedback form maintaining
• Preparing Manumatic customers data’s
• Looking after day to day office activities
• Helps in performance appraisal and team evaluation
• Coordinating recruitment and selection process
• Tele-Calling new Customer to introduce our company products
• Collecting daily work updates from staffs
• Monitoring staff attendance
• Answering telephone enquiries
• Explain the product or service to potential customers
• Responding to customer inquires
• Conducting marketing survey