Sr.General Manager & Country Head
Autorent Car Rental
Total years of experience :27 years, 11 Months
Currently working with M/s Autorent Car Rental, UAE which is the part of Suhail Bahwan International Holding Company Oman since May 2017 as a General Manager & Country Head.
Al Hasher Trading LLC) functions under the umbrella of Al Hashar Group. Al Hashar Group is one of the pioneering business houses which have diversified business in the field of Automotive, Heavy Equipment, Travel, Hotel, Property, Electronics appliances etc. The Group is associated in automotive business with renowned brands like TATA India, TATA Korea, UD Truck, PM Crane, Doosan construction equipment, Proton, Brilliance, and TBLE Division etc.
Global Car Rental is one of the progressive and fastest growing companies in the Sultanate year by year. Global Car Rental & Leasing is a pioneer in providing multi-brand cars and heavy vehicles in rental & leasing services to corporate, individual, international clients since a decade like Toyota, Honda, Chevrolet, Hyundai, Proton, Kia, Mitsubishi, VW, Peugeot, Mazda, TATA Truck, and Buses etc. It has its sales and operation offices in Muscat, Sohar, and Salalah.
Key Responsibilities
•Directly responsible for the overall profitability, sales, operations and customer satisfaction for Car Rental & Used Car Business.
•Effectively negotiate with dealers to minimize the vehicles price, service tariff and liaising with vendors for timely service.
•Overseeing for expansion and New Branches set up.
•Planning, Developing, and implementing short term and long-term objectives of the organization.
•Setting up the KPI and KRA in line with company Objective.
•Review each department KPI and KRA on monthly basis.
•Develop, review and update Standard Operating Procedures (SOPs) leasing operations
•Developing incentive scheme for fleet sales and short rentals
•Paying close attention to all daily operations, sales, collection recommending and creating improved course of action.
•Explaining the Policy and procedure to all employees to implement and follow up to ensure that these are understood and followed.
•Hiring all positions, completing performance evaluation regularly and providing short term and long-term goals to each department.
•Initiating cost control and setting rental and lease rates to competitive optimum levels to ensure profitability.
•Funding resource with financial institute and bankers for business development.
•Heading the key account meetings with high-level customers.
•Focusing on any customer complaints that line managers are unable to rectify and taking the necessary steps to resolve these complaints.
•Establishing processes and procedures.
•Executing fleet disposal plan and finalization of used car price to sell the individual and traders in local market as well export market.
•Coordinating regular meetings with people responsible in each area to minimize the productivity and efficiency loss.
Achievements:
•Streamline all SOP in place.
•Restructure the company, identify the nonproductive manpower for removal,
•Provided motivational support to productive employees to perform,
•Identified areas to increase business, productivity, efficiency to enhance the profitability of company.
•Grab the major tenders of highly recognize companies like shell Oman Marketing, PDO, Bishara Establishment, Oman fiber, Dhofar cattle, Dhofar Power etc.
•Enhance fleet size from 250 to 1500 in 6 years and net profit grown 7 times from 2011 to 2017
•Consistent growth in revenue and Net Profit year on Year.
• Responsible for sales and operations of Leasing and Rentals.
• Assisting Senior Manager for preparing annual business plan for the departmental and Operational control of the service department
• Assigning monthly targets to the sales team and monitoring their performance.
• Strengthening the relationship with existing corporate clients.
• Manage procurement of vehicles according to the plan.
• Motivate and work closely with the sales team to drive business profitably.
• Review daily sales and service report
• Develop, review and update Standard Operating Procedures (SOPs) leasing operations
• Tendering and contract negotiations.
• Lease rate calculation and finalization.
• Developing incentive scheme for fleet sales and short rentals.
• Ensure smooth running of the sales counter and service reception.
• Ensure timely follow-ups with team to get faster approval from Insurance companies
• Ensure all accident vehicles to be repaired on time through insurance or by charging customer with the cost of repairs.
• Close monitoring to ensure vehicle down time inside workshop does not exceed the permitted level
• Build strong relationship with dealers, service providers, parts suppliers and insurance companies
• Receiving and handling customer complaints and making appropriate decisions in accordance with the company rules and regulations.
• Ensure adequate replacement vehicles are available at every point of time.
• Evaluation of vehicle maintenance contract with different dealers
• Ensure that dead stock level do not go beyond the permitted level fixed by management and aim to attain zero dead stock.
• Execute disposal plan for used vehicles.
• Visit branches and ensure they operate within set guidelines.
• Closely involve with used car for vehicle evaluation.
Achievements:
• Fleet size grown from 1200 to 1800 net and Growth in net profit each year.
• Used car disposal on time to control the depreciation cost.
• Grab the major tenders of highly recognize companies like shell Oman Marketing, PDO, NBO, DynCorp, Haya Water, Bishara Establishment etc.
Worked in Zubair Automotive as Manager- Leasing and Rental in its Leasing and Rental Division.
Zubair Automotive Group LLC Muscat (2007-2009) Joined in 2007 as an Assistant Manager-Operations & Sales in their Leasing and Rental Division.
.
Worked in M/s Modern Dairy Factory & M/s National Cold Stores Trading L.L.C Muscat as an In-charge of Company Workshop/Plant.
Company profile:
M/s modern dairy factory is a manufacturer of dairy products. M/s National Cold Stores Trading is a supplier of frozen food. The Company has 60 refrigerated heavy vehicles like Toyota, Isuzu, Mitsubishi, Nissan, Hino truck and 10 saloon vehicles like Toyota Hyundai, Nissan etc. Company has its own workshop for maintenance of these vehicle's as well as cold room with -25C and chiller room which are located all over Oman.
Key Responsibilities:
•Plan & organize day-to-day activities of workshop and plant.
•Responsible for periodic service, all minor & major repair works of vehicles.
•Periodic maintenance of cold store compressors units.
•Negotiation with cold storage manufacturer for set up new units.
•Negotiation and finalization of AMC for freezer and chiller units.
•Estimate review and finalization for vehicles and cold stores.
•Motivate supervisors and skilled technician's team.
•Ensure timely delivery of vehicles through consistent communication and follow-ups with service team.
•Minimize the expenses of vehicle repairs through timely preventive maintenance and training.
•Ensure housekeeping of workshop.
•Handling of insurance claims for accidental vehicles.
•Responsible for the purchase of spare parts.
•Co-ordinate for the renewal of vehicles and registration of new vehicles.
is an ISO - 9001: 2000 certified company by D.N.V. Company is engaged in manufacturing of precision engine component such as Arm Valve Rocker, Gear Shift Fork, Gear Shift Drum, Piston Pin, King pin etc. It is OEM's for the company like Hero Honda Motors, LML Ltd, Kinetic Motors Ltd. and Carrier Aircon.
Company is Technical specifications (TS) Certified by TUV.
Key Responsibilities:
•Responsible for production activities like manpower handling. production planning, production process control.
•Achieving monthly target.
•Knowledge of machining process like Drilling, Boring, Milling, Broaching, Grinding, Honing, Tapping, Thumbling, Buffing process etc.
•Setting trouble shooting of machines.
•Co-ordination with project department for development of new components.
•Up gradation of Cp & CpK of machines through C.I.P.
•Monitoring of tools, Jigs and Fixtures.
•Evaluation of line efficiency on monthly basis.
•Improvement of O.E.E. through TPM.
•Responsible for analysis of FMEA of process.
•Maintaining of ISO 9001 documents.
Achievements:
•Project done on quality cost reduction.
•Decrease customer complaints.
•Supply to Customer through DOL system.
•Reduction in Scrap % from 1.38 to 0.48 on monthly basis
To establish better relationship with customers.
•Preparing work instructions.
•Preparing estimation and negotiating with customers if any
•Efficient Handling of All Technical aspect.
•Trouble shooting diagnosis.
•Supervision of assembly & disassembly work.
•Provide guidance to technicians.
specialization in Operations Management - Symbiosis Pune
3 years Diploma in Automobile Engineering