Senior Manager
S P Jain School of Global Management
Total years of experience :10 years, 6 Months
Managed end-to-end delivery for Learning and Development activity across PG programs. Assisted
students in identifying best suited professional options for them.
• Delivered training on a broad range of soft skills topics, integrating audio-visual presentations and training
materials.
• Engaged with the key stakeholders to conduct skills analysis, training need analysis and prioritize training
as per requirements.
• Developed a new process for student evaluation which resulted in marked performance improvements in
student placements.
• Consulted and guided students on career and education related matters.
• Worked with subject matter experts and training team on designing training content and delivery.
• Monitored and evaluated training activities and program effectiveness through multiple channels of
feedback.
• Maintained accurate and up-to-date records of all the training undertaken along with performance scores
to reflect on further interventions.
• Collected and analyzed data to take informed decisions, track and measure the impact of programs.
• Prepared monthly reports for management and relevant stakeholders review with training data analysis.
• Conducted soft skills and management training for undergraduate students.
• Identified training and development needs within the organization for the students.
• Designed and developed various soft skills training modules for students.
• Developed course material for Business Environment course including modules, assignments, and
activities for undergraduate students.
• Provided guidance and assistance to the students in completion of the assignments and assess student
progress.
• Consulted with other faculty and academic director to identify training gaps and rework on the course
materia
Conducted various Customer Service training and process training for cabin attendants and airport staff.
• Developed plan and executed Behavioral training for Internal Customers across the network.
• Designed Behavioral modules, Customer service modules, e-learning modules for various departments
after identifying the organization's needs.
• Observed and assessed training evaluation for effectiveness of the sessions conducted for modifications
in the process.
• Conducted Icrew training (software for cabin attendants and pilots to manage their rosters) across the
network for base staff and pilots and cabin attendants.
• Developed modules for Flight Operations for Leave Bidding Portal and conducted training for over 300
Pilots.
• Designed and developed various training material including workshops, hand-outs, and manuals for IFS
Department (In-flight Services) and OCC (Operations Control Centre) department.
• Assessed existing training modules and gave recommendations for improvement.
• Formulated SOPs for new processes and enabled seamless transition to execute and implement new
procedures.
• Used multiple training techniques to accommodate a broad range of learning styles to cater to different
participants.
• Managed batches of 50+, overseeing their training and professional growth during the training phase
• Researched and updated all required materials according to the dynamic needs of the industry.