Sakshi Yadav

• Manage and update customer records and databases using CRM software while
ensuring data accuracy.
• Coordinate with customers regarding inquiries, orders, service requests, and follow
ups.
• Support sales teams by maintaining records, preparing reports, and tracking customer
interactions.
• Build and maintain positive client relationships through regular communication and
timely support.
• Prepare periodic sales and customer activity reports for management review.
• Handle customer complaints and provide prompt resolutions to improve customer
satisfaction.
• Maintain documentation related to customer transactions, communications, and service
activities.
• Assist in customer retention initiatives by ensuring high-quality service and follow-up
support.
• Coordinate internally with departments to ensure smooth order processing and
customer service delivery.
• Monitor customer feedback and communicate improvement opportunities to
management.