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salah alayoub, Inbound representive

salah alayoub

Inbound representive·Zain - Kuwait

Kuwait

Diploma, human resources

Work experience

Total years of experience: 10 years, 1 months

Inbound representive

May 2023 - Present

Zain - Kuwait

Al Kuwait, Kuwait

May 2023 - Present

Excelling in customer service by effectively resolving client issues
Focusing on meeting customer needs and providing assistance promptly

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer Service Supervisor

November 2021 - Present

X-cite kuwait

Al Jahra, Kuwait

November 2021 - Present

Conducted new joiner training program
Managed 15 branches' operations and resources
Resolved escalated problems efficiently
Assessed employees' performance using various KPIs

Company industry:
Retail & Wholesale
Job role:
Management

group section head

January 2021 - November 2021

xcite alghanim

Al Fahahil, Kuwait

January 2021 - November 2021

Led staff to drive increased profitability for the organization
Evaluated and provided targeted training to enhance staff performance

Company industry:
Retail & Wholesale
Job role:
Sales

senior customer service

January 2019 - January 2021

xcite alghanim

Al Fahahil, Kuwait

January 2019 - January 2021

Managed customer complaints and resolved issues
Handled criticism and insults professionally while addressing customer concerns
Ensured customer satisfaction through effective problem-solving and conflict resolution strategies
Provided exceptional customer service and support

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

customer service

May 2016 - January 2019

Xcite alghanim

Al Fahahil, Kuwait

May 2016 - January 2019

Problem resolution and collaborative teamwork for optimal customer service
Handling and resolving escalated issues for enhanced customer experience

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

american college of middle east

May 2015

May 2015

Diploma, human resources

Kuwait

GPA (point): 2.78 out of 4

GPA (point): 2.78 out of 4

i have took my internship in KOC HR department
View attachment

Skills

TeamTrack
Expert
TeamTrack
Expert
Customer Care
Expert
Customer Care
Expert
Community Involvement
Expert
Community Involvement
Expert
Hard Work
Expert
Hard Work
Expert
dealing with problems and solve it
Expert
dealing with problems and solve it
Expert
dealing with POS
Intermediate
dealing with POS
Intermediate
fast typist
Expert
fast typist
Expert
dealing with sap
Intermediate
dealing with sap
Intermediate
computer skills
Expert
computer skills
Expert
evaluate my team
Expert
evaluate my team
Expert
traning new joiners
Expert
traning new joiners
Expert
leadership skills and organization skills
Expert
leadership skills and organization skills
Expert
omni
Expert
omni
Expert
Sales tracking system
Expert
Sales tracking system
Expert
siebel
Expert
siebel
Expert
Music
Expert
Music
Expert
Computers
Expert
Computers
Expert

Languages

Arabic

Native Speaker

English

Expert

Hobbies and interests

music and computer