Total years of experience :20 years, 5 Months
Home Appliances (clothes hanger. Shovel. Vase water. Mask. Portfolio board........ Etc
1. Acting as liaison between the customer and the factory
2. Follow up on the issuance of current orders
3. Preparing reports about the status of the customers
4. Managing customer orders according to the factory monthly production
5. Communicate with the warehouse to prepare the material for loading
6. pricing & negotiating prices with the customers
- Kandil Steel
1. Acting as liaison between the customer and the factory
2. Follow up on the issuance of current orders.
3. Implement the department strategies set by the customer service manager.
4. Conduct business meetings for existing customers.
5. Follow up internal documents and documentation cycle.
6. Preparing reports about the customers.
7. Communicate always with our customers to ensure that everything is well with the material.
8. Communicate internally with the planning and production departments to assure that the
production process is working according to the agreed plan.
9. Visiting our clients from time to time to ensure that everything is going well with the
material.
10. Managing customer orders according to the factory monthly production plan.
Customers service manager Kandil Steel: ( 2011 -2012 )
1. Client management team to raise the level of product delivery as soon as
possible
2. Solve any problems impeding the loading process
3. Customer Satisfaction
4. Insuring an on-time response for the customer`s order
5. Know the position of the market prices of rival
6. Increase engagement to the highest degree
7. To know the level of customer satisfaction from dealing with the company
8. Reporting to the department concerns to solve current problems raised by
customers
Distribution sector sales manager Kandil Steel: ( 2012 -2016 )
Work on a weekly basis to the market study from where goods and competitive prices
1. Open a new market for local clients all provinces
2. Working to increase the proportion of sales to all customers
3. Work to maintain prices to be like the local and global market prices
4. Acting as liaison between the customer and the factory
5. Follow up on the issuance of customer's current orders.
6. Preparing reports about the status of the customer.
7. Communicate always with our customer to ensure that everything is going
well with the material.
8. Conduct regular visits to the customer to monitor their production process to
ensure that our material is working well on their production lines and/or it
needs more improvement.
Distribution sector sales manager Ashry Steel: ( 2017 - 2018 )
Work on a weekly basis to the market study from where goods and competitive prices
1. Open a new market for local clients all provinces
2. Working to increase the proportion of sales to all customers
3. Work to maintain prices to be like the local and global market prices
4. Acting as liaison between the customer and the factory
5. Follow up on the issuance of customer's current orders.
6. Preparing reports about the status of the customer.
7. Communicate always with our customer to ensure that everything is going
well with the material.
8. Conduct regular visits to the customer to monitor their production process to ensure
that our material is working well on their production lines and/or it needs more
improvement.
Distribution sector
During 2009, Olympic Electric sales dropped from 24000 MT/year to 1800 MT/year. I was assigned to
monitor, follow up & improve the customer's sales through the following:
1. Acting as liaison between the customer and the factory.
2. Follow up on the production of customer's current orders.
3. Preparing reports about the status of the customer.
4. Communicate always with our customer to ensure that everything is going well with the material.
5. Communicate internally with the planning and production departments to assure that the production
process is working according to the agreed plan with the customer.
6. Conduct regular visits to the customer to monitor their production process to ensure that our
material is working well on their production lines and/or it needs more improvement.
Customer Service - CRM Kandil Steel
1. Acting as liaison between the customer and the factory.
2. Insure the presence of all the necessary information in a timely manner.
3. Negotiating orders details and any matter impacting it with the customer.
4. Supervising & Following up order production according to its terms and conditions.
5. Coordinate the order loading procedures with the customer service dept.
6. Providing help to solve any obstacles.
7. Conduct business meetings for existing and potential clients.
8. Follow up on the production of current orders.
9. Conduct regular business visits to current customers.
10. pricing & negotiate prices with the customers.
1. Acting as liaison between the customer and the factory
2. Follow up on the production of current orders.
3. Implement the department strategies set by the logistics manager.
4. Follow up on the internal documents and documentation cycle.
5. Preparing reports about the status of the customers.
6. Communicate always with our customers to ensure that everything is well with the material.
7. Communicate internally with the planning and production departments to assure that the Production
process is working according to the agreed plan.
8. Managing customer orders according to the factory monthly production plan.
9. Send faxes to the clients to inform them about the readiness of their orders for loading.
10. Communicate with the collection department to confirm the financial status of the client
before the loading.
11. Communicate with the warehouse to prepare the material for loading.
12. Communicate with the packaging dept to prepare the material for loading.
Sale and marketing of cartons of fruit juices in the local market
1. Acting as liaison between the customer and the factory
2. Follow up on the issuance of current orders
3. pricing & negotiate prices with the customers
Customer delivery Kandil Steel
QUALIFICATIONS:
