Sales Manager
Motivate Media Group
Total years of experience :5 years, 8 Months
Organize and schedule meetings and appointments.
Provide general support to visitors.
Responsible for creating PowerPoint slides and making presentations.
Manage executives' schedules, calendars and appointments.
Ensure office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts and office systems.
Allocate tasks and assignments to subordinates and monitor their performances.
Responsible for ensuring office financial objectives are met by preparing annual budget for the office, planning the expenditures, analyzing variances and carrying out necessary corrections that may arise.
Participate actively in the planning and execution of company events.
Organize orientation and training of new staff members.
Coordinate schedules, appointments and bookings.
Serve as the lead point of contact for all customer account management matters.
Build and maintain strong, long-lasting client relationships.
Negotiate contracts and close agreements to maximize profits.
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
Prepare reports on account status.
Assist with challenging client requests or issue escalations as needed.
Provide support to the operations manager in the day to day running of the organization.
Develop work rules and guidelines for company employees to identify what is required for staff to carry out their duties.
Schedule projects and ensure assignments are carried out as planned.
Work hand-in-hand with top management staff concerning work/operational issues and other activities.
Draw up reports regarding operations in the company and pass them to top management whenever it is requested for.
Responsible for preparing yearly budget for the company.
Serve as a guide to fresh employees so as to make sure that they adhere to company rules and that the result of their various tasks meets company standard.
Oversee financial issues and the development of long-term goals that enhance company growth.
Carry out evaluation of company’s present operational goals and suggest ways of improving important areas.
Maintain and organize company’s facilities.
Develop strong customer relationships to widen customer base and marketing opportunities. Maintain a database of prospective and current customers.
Contacted potential customers via telephone, email and scheduled meetings.
Ensure all material requisition orders, sales orders, and transfer warehouse orders are fulfilled on a day-to-day basis.
Keep an updated status of production work orders and material commitment.
Trade Finance solutions expert (letter of credit, letter of guarantee…. etc.)
Handling payment method / instruments before and after sale.
Leveraged expertise and training to develop effective business plans, achieve profitability goals and grow business and client retention.
Generate leads and capitalize on valuable business opportunities to bring in new company revenue and improve bottom line profit.
Work with technical staff and other internal colleagues to meet customer needs and to develop “Acerinox” stainless Steel Sales in MENA region.
Track and record actively on accounts and help to close deals to meet sales targets.
Ensures that products are delivered in a timely manner and the quality of the goods received is satisfactory.
Negotiates with contractors on price, mode of shipping, and delivery time.
Supervise orders and arrange stocking of raw materials and equipment to ensure they meet customer's needs.
Attend industry functions, such as association events and conferences with mid and senior level management, to provide Feedback and information on market and creative trends locally and internationally that will lead to Identify and map business strength and latest customer needs.
Drafting and reviewing sales contracts.
Prepare quotations and proposals for clients purchase orders.
Negotiate Logistics conditions and prepare shipping documents for ongoing shipments and projects.
Acting as a first point of contact, by dealing with correspondences and phone calls.
Responsible for entering data concerning inventory and order amounts into a computer database from multiple sources, as well as verifying input and calculations.
Submit weekly/monthly/yearly progress reports and ensure data submitted and stored in the company's CRM is accurate.
Organizing meetings and appointments for the sales and marketing director of the MENA Region.
Booking and arranging travel, transportation, accommodation for the office team.
Assisting in developing and implementing plans and goals for the department.
Working with the director to coordinate and supervise daily operations.
Ensuring compliance with regulations and internal policies.
Undertake staffing responsibilities (hiring, training, evaluating etc.)
Assist in budgeting and monitoring expenses.
Maintain scheduling of events and represent the company when needed.
Deliver an exceptional level of service to each customer by listening to concerns and answering questions.
Meet and Greet customers warmly and guide them to the correct department.
Create, Cancel, upgrade or maintain customer accounts by recording account information.
Manage large amounts of incoming calls.
Provide accurate, valid and complete information to customers with the guidance of the supervisor.
Support the supervisor to handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure solution.
Follow communication procedures, guidelines and policies
Use telephones to reach out to customers and verify account information.
Work with customer service supervisor and manager to ensure proper customer service is being delivered.
I worked a customer service supervisor in several events such as the Formula 1, The Art fair of Abu Dhabi, Qasr el Hosn Festival .
Bachelor in Economics and Management The Bachelor in Economics and Management is a multidisciplinary degree organized and delivered by the University of Paris, which focuses on modern international business from a variety of key perspectives. The objective of the degree is to provide students with a solid foundation in mathematics and statistics, control of economic quantitative techniques and scientific management methods (human resources and accounting) and marketing in addition to the legal aspects related to the structure and activities of companies on a global scale. For the two first years of the degree, students will focus on the theoretical and statistical tools and improve their basic historical and institutional knowledge of global economics and management. In the third year, students will explore the way in which this scientific knowledge can be applied by taking part in intensive courses such as International Economy, Industrial Economics, the European Economy, Growth and Economic Policies, Analytical Accounting, Marketing and Financial Management. As language forms a major part of this degree program , foreign languages (including Arabic, English, Spanish, German or Italian) are offered to students as an additional module of study. This program provides numerous opportunities across a spectrum of industries including the public sector, enterprise services, financial institutions, banks and insurance companies as well as multinational corporations. Career options include positions in International Organizations (e.g. OECD, WTO), economic analysts, market and sales analysts in the private and public sector and financial managers in corporate entities.
