Doaa Abdalla

-Provided suppliers with suggestions on improving their software tools, producing a more user-friendly application.
-Completed technical configurations for more
complex solutions, using online collaboration/configuration tools.
-Held monthly training classes for Sales and Technical teams, producing better product knowledge.
-Posted policy and process changes, resulting in a more informed team.
-Trained new hires on internal systems and supplier tools, achieving better productivity.
-Creating custom BI tools to drive the sales team in to the correct market path, through correct replenishment schemes and easy to
use inhouse built software sales trackers. The purpose of Business Intelligence was to support better business decision making, which remarkable increased the sales turnover with less dead stock or unwanted products.
-Full implementation of UTM Firewall - Sonicwall.
-IP PABX using ASTERISK - Elastix.
-Implemented the upgrade of Microsoft Dynamics GP to 2015.
-Site to site VPN - Sonicwall, and Client to Site VPN services and server - Open VPN
server.
-In-house software development using PHP MYSQL that include but not limited to Logistics, replenishment, Medical and much much more.
-Maintaining the Lab Production application for the factory.
-Direct contact with all Service providers related to software licensing, telecom,
hardware and security.
-Creating Dynamic reports that help facilitate the Jobs for Management, Finance,
Sales and Logistics using BI Tools.
-Creating and maintaining IT strategies that do not conflict with the company's vision.

-Offering pre-sales support to sales reps and agents.
-Developing and redesigning product to meet goals and objectives of organization.
-Conducting research on new products and evaluating specific requirements of customer.
-Coordinating training sessions for sales and marketing staff.
-Negotiating prices and terms of sales.
-Associating with marketing and sales professionals to develop and implement effective marketing plans.
-Developing product road maps and migration strategies.
-Maintaining good relationships with internal and external business partners.
-Working with customers to ensure smooth delivery and implementation of software solutions.
-Successfully closed deals with potential customers.
-Involved in developing sales and pricing strategies.
-Identifying and then researching potential leads and opportunities.
-Constantly developing existing sales processes which will generate sustainable growth.
-Responsible for developing own portfolio of customers.
-Collecting all the information required to create a request for an estimate.
-Writing accurate & informative sales reports and documentation.
-Contacting prospective clients by phone and email.
-Identifying the customer's needs.
-Dealing with a diverse range of clients in the private and the public sector.
-Evaluating competitor activity and developing appropriate responses.
-Attending sales appointments at clients premises.
-Attending exhibitions when required.
-Cold calling potential clients via telephone or personal visit.
-Making appointments to meet new and existing clients.

-Hands-on, dedicated professional with over 5 years of experience in Senior IT management.
-Possess strong knowledge of the software development and IT product design lifecycle.
-Responsible for positioning solutions and products that are most appropriate for the specific customer(s) as part of overall solution.
-Work on customer requirements and provide cost effective technical solutions to meet those requirements.
-BOQ preparation along with pricing proposal.
-Responsible for producing optimal offer leading to overall business goals.
-Co-ordinate with design / product management for various technical matters.
-Interface with customer in Technical/Commercial discussions.
-Support Sales & Services on Technical issues.
-Maintaining good working relationship with the customer.
-Recognized for delivering leading edge solutions that consistent meet complex
business requirements.
-Adept in building strong relationships with IT staff, customers, vendors and third
party contractors.
-Solid understand of application development, computer programming and
architecture design.
-Streamlined Information Technology department by separating support tasks,
creating new leadership positions and implementing best practices.
-Special expertise in product development, solutions design and strategic marketing.
-Spearheaded initiatives to restructure software product development processes to
increase productivity.

-Software was used to track down their Radioactive Sources.
-Expertise in software engineering fundamentals and data warehousing functions.
-Proven ability to build high performance, secure, data driven applications with quality
code.
-Solid knowledge of concepts and procedures of common software development
methodologies.
-Extensive experience with database design, algorithm development, source control,
embedded systems and multi-threaded software development environments.
-Design, develop and implement large scale enterprise level software systems.