Customer Support Supervisor
Total years of experience :9 years, 7 Months
10 months)
Functions: Selling high value products related to DU telecommunication services
# Following up with existing accounts and potential clients.
# Handling customer complains to maintain customer satisfaction.
# Customer retention. Maintain KPIs and quality of calls.
# Achieve targets and send only qualified leads with real potential after filtering and complete profiling.
Salahelden Wagdy - page 2
# Work with sales and technical departments closely to make sure that the selected product matches
the customer's needs.
(4 years 1 month)
Functions: Scheduling of all store and team activities.
# Training the new hired employees and responsible for briefings of the rules and regulations of the
organization.
# Handling customer complains to maintain customer satisfaction and to reach wow experience.
# Monitoring and evaluating the staff performing and preparing reports for individual employee and
discussing their performance with the store manager.
# Communicating with the warehouse department regarding the supplies required for the store.
# Preparing daily and monthly stock purchase, sales, store expenses and all other records to calculate
the profit and loss of the store for the financial year. Maintain the store quality.
# Responsible for all store activities.
# Sales process and customer satisfaction.
# Responsible for cash safe and daily transactions.
(2 years 1 month)
Functions: Selling advertising space or time Finding out who controls the advertising budget in target
organization and contact them.
# Following up on existing accounts.
# Understanding clients' needs and recommending appropriate services.
# Schedule appointments for sales staff to meet the prospective customers.
# Handle customers complaints and ensuring customer’s satisfaction
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