Operation support Manager
Arab National Bank
Total years of experience :28 years, 4 Months
Operation Support - Auto Lease Department
Key Responsibilities:
• Generate awareness on organizational service standards and other statutory regulations amongst team members for implementing the same in day to day business transactions
• Enhance operational efficiency by optimizing resource utilization and streamlining processes
• Prepare and present various reports highlighting business performance to the senior leadership team to enable effective decision making
• Build & maintain productive business relationship with key decision makers across client organizations for understanding business requirements and designing customized solutions
• Coordinate day to day activities related to verification of documents for spare keys & final approval of auto loan in compliance to banking policies and procedures
• Monitoring accident checks issued from the insurance company prior to endorsing to customer’s account
Key Highlights:
• Rated high for consistently accomplishing business & operational targets during tenure with the organization
Key Responsibilities:
• Focused on accomplishing business & operational targets across the assigned territory through a team of 3 members
• Restructured business strategies based on collated market intelligence on competition and other market trends aimed at enhancing market penetration
• Developed rapport with existing clients and prospects in identification and development of new business opportunities and rendering customized solutions
• Focused on developing market collaterals in Arabic and English to generate product & service awareness across the target market segment. Maintained updated website (Arabic & English) introducing range of products
• Enhanced client satisfaction through prompt resolution of issues and qualitative service delivery
• Collaborated with the General Director in maintaining updated stock of products
• Evaluated team performance and rendered productivity enhancement feedback. Organized training sessions for team members based on identified training needs
• Updated business status to the senior management & other stakeholders using detailed reports & presentations to enable effective decision making
- Over all responsible for the Marketing, Sales, Testing & Inspection, and Crane Safety System including allotment and approval of work orders.
- Managed, developed and coordinated the department heads and team of Sales, Inspection & Support, to achieve targets through front-line selling and events management.
- Formulated and implemented marketing strategies and programs to reach the customer base in Riyadh, Jeddah and Yanbu and instrumental in appointing distributors and stockiest in Riyadh, Jeddah and Yanbu.
- Developed new market region thru out the Middle East with suitable qualified distributors in Qatar, Bahrain and Jordan.
- Monitored the market competition and participated in formulating product development strategies, roadmap and new business models for the company.
- Become the team leader for the new expansion projects in company existing facility and products related.
- Monitored and implemented new website and various marketing strategies for the company business growth.
- Contribute in all the establishing process such as build a spare parts store, build a workshop with buying all the tools, shelves and offices needed
- Hiring the staff for the sales, spare parts, workshop and the government officer as well.
- Set up the target for all the departments and monitor it with the entire department’s head.
- Visiting the potential customers to introduce the product and give them a demo truck to prove to them the durability of the truck.
- Keep following up with the sales manager and the customer as well after giving the demo and get the report from the operation manager to start following up and negotiate with the purchasing manager to close the deal.
- Make the reports for the meeting of the board of directors to show them all the positive points and the negative points as well to make a decision to try to concentrate on the negative points to find out a solution to make the position of the product much better in the market comparing to our competitors.
1. SET UP THE TARGET FOR BRANCHES (KHOBAR &
RIYADH) \{TAKEN OVER RIYADH BRANCH IN
SEPTEMBER 2006\}
2. MONITORING THE DAILY ACTIVITIES OF ALL
DEPARTMENTS (SALES, SPARE-PARTS, WORKSHOP,
ACCOUNTS, COLLECTION & PERSONNEL) ENSURING
PERFECT RESULTS
3. FOLLOW UP WITH COLLECTION DEPARTMENT FOR
THE COLLECTION EVERY WEEK AND ENSURING THAT
THEY ARE ON TARGET IN ORDER TO KEEP THE CASH
FLOW GOING
4. RAISED NET PROFIT OF ALMOST BY 70% BY REDUCING
THE UNNECESSARY EXPENSES, BY INCREASING
VOLUME OF SALES
5. BROUGHT UP THE WORKSHOP PERFORMANCE FROM
LOOSING TO MAKING A NOTICEABLE PROFIT FOR
MONTH
6. ENHANCE SALES DEPARTMENT BY SETTING UP
MONTHLY TARGET, BY BRINGING UP THE MORAL OF
STAFF & FOLLOW UP WITH LOGISTIC CUSTOMERS TO
ENSURE THAT THEY ARE GETTING THE BEST SERVICE
7. ESTIMATING NUMBER OF EQUIPMENTS REQUIRED BY
BRANCHES ACCORDING TO MARKET DEMAND,
NEGOTIATING PRICES & TERMS OF PAYMENT WITH
MANUFACTURERS AND PLACING ORDERS
ACCORDINGLY
8. ENSURING THE ON TIME PAYMENTS FOR ALL
MANUFACTURERS INCLUDING SPARE PARTS
ACCOUNTS
9. PREPARING QUARTERLY REPORTS ON ALL
DEPARTMENTS OF THE BRANCHES TO GENERAL
MANAGER TO ASSURE HIM THAT THE BRANCHES ARE
GOING ACCORDING TO THE PRE-SET PLAN
10. PREPARING YEARLY BUDGET FOR THE BRANCHES
1. SUPERVISE THE STAFF UNDER MY AREA, TRAIN, GUIDE
THEM, ENSURE THAT DAILY TRANSACTIONS ARE
PROCESSED ACCORDING TO BANK POLICY &
PROCEDURES.
2. DEVELOP THE WAY OF PROCESSING IN ORDER TO
SPEED UP THE TRANSACTION, MAKE SURE THAT
CUSTOMERS ARE GETTING THE RIGHT SERVICE
ACCORDING TO BANK STANDARD
1. COLLECT & ANALYZE DATA TO PREPARE THE
ASSIGNED CONTROL REVIEW, CO - ORDINATES THE
DIFFERENT ACTION OF CONTROLLERS PLACED
UNDER MY RESPONSIBILITY.
2. PREPARING REPORTS & PRESENTATIONS,
EXPRESSING OPINIONS & RECOMMENDATIONS
DEVELOPED DURING BRANCH AUDIT
3. EVALUATES THE RESPONSES GIVEN BY BRANCH &
SUGGESTED FOLLOW UP ACTION
1. RESPONSIBLE FOR MANAGING & SUPERVISING THE BRANCH, MARKETING & CUSTOMER SERVICE STAFF IN ORDER TO ACHEIVE THE BRANCH'S BUSINESS PLAN TO ENSURE THE COMPLIANCE WITH SET POLICIES & PROCEDURES
2. ENSURING PROPER TRAINING OF EMPLOYEES UNDER MY SUPERVISION
3. DIRECTS, ORGANIZES, CONTROL & EVALUATE ALL BRANCH ACTIVITIES AIMED AT PROVIDING DIRECT CUSTOMER SERVICES NEEDS, INSTRUCTING TEAM ON PROPER IDENTIFICATION & RESOLUTION OF ISSUES
1. Control a certain number of branches; make sure that
branches are processing their daily transactions as well
as the account opening process in accordance with the
bank procedures.
2. Make surprise checking to the branches to assess the
level of compliance. Appraise the Operation Manager
under my supervision.
1. Responsible for supervision and controlling of Branch
Operations in order to ensure the compliance of bank’s
procedure and quality service objectives.
2.Oversees the cash position and transactions of the branch.
Training and supervising the employees under my area
1. Responsible for supervision and controlling of Branch
Operations in order to ensure the compliance of bank’s
procedure and quality service objectives.
2. Oversees the cash position and transactions of the
branch. Training and supervising the employees under my
area
OBTAINED BACHELORS DEGREE OF ADMINISTRATIVE SERVICE (MARKETING) FROM KING SAUD UNIVERSITY IN 1991 / 1992 - Certificate : Service Award Certificate in appreciation of Five (5) years of continuous service with BSF Courses : WACKER Product Training in MUNICH 04/09/2006 – 07/09/2006 : Training in Engineer and Commerce conducted By RENAULT VEHICLE INDUSTRIES (RVI) From 14 – 04 – 2002 to 17 – 04 – 2002 in Bahrain : Training in Engineer and Commerce conducted By RENAULT VEHICLE INDUSTRIES (RVI) For PREMIUM / KERAX Heavy Range Trucks from 14 – 04 – 2001 to 19 – 04 – 2001 in Riyadh, Kingdom of Saudi Arabia : Consumer Credit Programme (CCP) 01 – 05 – 2000 to 03 – 05 – 2000 SAUDI HOLLANDI BANK (In house course) : Effective Business writing, 06/06/1998 to 10/06/98, SAMA (32.5) Hours : Introduction to Foreign Exchange, 16/02/98 to 18/02/1998, SAMA (19.5) Hours : Time Management, 23/11/ 1996 to 24/11/1996 SAMA (13) Hours : Developing Management Skills on 16/10/1995 to 23/10/1995 (London) : Management Supervisory Skills Workshop Part One (11/04/1995 to 13/04/1995) Part Two (20/05/1995 to 22/05/1995) Jeddah : Selling Skills (Face to Face Selling) Part One (24/06/1995) SAMA (19.5) Hours Part Two (20/03/1996) SAMA (26) Hours : Improving Productivity and Quality of Bank Operations (01-04-1995) SAMA (32) Hours : Legal Aspect of Banking (09-01-1995) SAMA Training (19.5) Hours : Principles of Banking (17-07-1993 to 25-07-1993) SAMA : English Language at University of Colorado (Boulder) (Four months – 1985)