Network Supervisor
International Golden group
Total years of experience :14 years, 3 Months
• Currently handling more than 130+computers and 22 network printers.
• Visiting and supporting inside armed forces offices like Mehavi and Swaihan.
• Supervising and supporting ERP software like Focus, Pars, tally, Oracle Based ERP system.
• Installation, commissioning and maintenance of Fortinet Firewall.
I. Creating and implementing Group level and User level Policies for Web filtration.
II. Creating and implementing time based policies.
III. Creating and implementing application filter policies.
• Perform troubleshoot and resolve complicated communication network systems.
• Provide technical support to company and assist in proper usage of computer networks.
• Supervise software installation tools, improve and update software package.
• Coordinate with management board to formulate budgetary plans and ensure upkeep of equipment’s.
• Administration of employee operating systems and troubleshoot network (LAN) issues.
• Setup and Maintenance of Data and Application Servers.
• Managing the Active Directory Services
• Scheduling and monitoring the backup for servers
• Deployment of Wi-Fi Access points
• Setup of Remote access to the file server for out of office employees using VPN services.
• Manage Endpoint protection solution & Antivirus (Kaspersky, Symantec), Ensuring adequate antivirus protection & solutions are maintained and updated.
• Responsible for the installation of software’s like MS-office, adobe & acrobat reader configuring & troubleshooting Microsoft outlook accounts for domain users.
• Responsible for sharing the network printers and Map drives, maintaining the network & troubleshooting the network related issues
• Ensure compliance to all computer application process and related programs.
• Maintain IT based technology and recommend improvement to technological devices.
• Train workers and perform proper assessment tests on it.
• Load software packages such as networking components, operating systems and office applications.
• Customize and adapt current programs to satisfy users’ needs.
• Coordinate with network services and information systems groups.
• Update on status to manager and users through email and in-person communication.
• Connect users to networks and train on facilities and applications.
• Install, repair and conduct preventive maintenance of personal computer by providing technical support.
• Troubleshoot software and hardware failures and determine network problems.
• Diagnose and resolve incidents using documented procedures to perform responsibilities.
• Workaround if incident cannot be resolved.
• Configure PCs and laptops, problem ticket resolutions and track problems using Remedy system.
• Troubleshoot through phone hardware and software and engage technical resources to resolve.
• Determine and research user questions and isolate and resolve information systems problems.
• Responsible for day to day onsite Client support
• Take steps to ensure system compliance.
• Handling small projects independently, or as part of the team
• Installation, operating and trouble shooting
• Monitoring system activity, utilization, capacity planning
• Handled 82 users
• Hardware/network support thought remote assistance
• Responsible for computer hardware installation/OS
• Troubleshooting of operating system
• Software installation and troubleshooting
• Monitoring and gradation of the network
• Outlook configuring
• Good working knowledge in Al Amin ERP Software
• Ensuring logging of all calls
• Business development, Customer service, Coordinating staff and managing office
• Corporate sales, Relationship building and prospecting
• Developing strategies, Getting better ways and privileges and ensuring quality service
• Computer hardware technician, Laptops and desktop servicing.
• Computer assembling, System formatting and software installation
• ADSL and Broadband modem installing and Network configuring
• Out sourcing, monitoring progress
• Achieving productivity &service quality deliverables
• Customer satisfaction and process improvement.
• Coordination and managing back-office operations
