Flight Attendant
Etihad Airways
مجموع سنوات الخبرة :22 years, 11 أشهر
• Successfully completed six weeks of intensive training, trained on various Aircrafts BOEING 777, AIRBUS 330, 319, 320, 340-500, 340-600.
• Attend Pre flight briefings, successfully answering safety, security and first aid questions
• Thoroughly performing pre flight duties, ensuring all appropriate safety equipment is available and no security obstructions onboard the aircraft.
• Informing guests of aircraft safety procedures.
• Operating Ultra Long, Long, Medium and Short Haul flights to various destinations.
• Providing service to passengers of many cultures.
• Actively resolving any disputes or arguments that evolve on the aircraft, ensuring all passengers are safe at all times.
• Monitoring guests which maybe a threat to others.
• Informing passengers of any special information; Turbulence, delays
• Selling Duty Free goods.
• Using a range of office software, including email, spreadsheets and databases;
• Managing filing systems;
• Developing and implementing new administrative systems, such as record management;
• Recording office expenditure and managing the budget;
• Organizing office layout and maintaining supplies of stationery and equipment;
• Maintaining the condition of the office and arranging for necessary repairs;
• Overseeing the recruitment of new staff, including training and induction;
• Ensuring adequate staff levels to cover for absences and peaks in workload,
• Carrying out staff appraisals, managing performance and disciplining staff;
• Delegating work to staff and managing their workload and output;
• Promoting staff development and training;
• Implementing and promoting equality and diversity policy;
• Holding meetings with senior management to review performance;
• Liaising with other administrative teams;
• Writing reports for senior management, including reports on finances, staff performance, service development and annual review;
• Delivering presentations about office work to senior management and other sections of the organization;
• Involvement in management discussions on the organization’s policies & strategic development;
• Responding to customer enquiries and complaints;
• Reviewing and updating health and safety policies & ensuring they are observed;
• Arranging regular testing for electrical equipment and safety devices;
• Attending conferences and training.
• Provide highest level of Customer Service
• Check In and Check Out procedures
• Answer telephone, screen and direct calls
• Take and relay messages & provide information to callers
• Direct customers to hotel rooms and location
• Deal with queries from the public and customers
• Cash handling and finalise final payments
• Liaise with other departments concerning rooms status
• General administrative and clerical support
• Prepare confirmation letters and other administrative documents
• Receive and sort mail and deliveries
• Schedule appointments & organize meetings
• Maintain appointment diary either manually or electronically
• Earned Shift Leader title after six month