Salam Zaidan

Monitor and analyze guest feedback from surveys, review platforms, and in-store
interactions to identify service gaps and improvement opportunities.
 Conduct regular assessments of restaurant service quality, ambiance, and staff
performance to ensure consistent guest satisfaction.
 Map guest journeys across dine-in, delivery, and takeaway channels to highlight
friction points and enhance the overall experience.
 Develop dashboards and reports tracking key hospitality metrics such as guest
satisfaction scores, repeat visitation, table turnover, and complaint rates.
 Perform root-cause analysis on recurring guest concerns (wait times, food quality
inconsistencies, service delays) and propose corrective actions.
 Train and guide restaurant teams on customer service standards, guest engagement
techniques, and brand-aligned communication practices. Collaborate with operations, kitchen, and front-of-house management to design and
implement service improvements.
 Support the rollout of digital solutions (reservation systems, feedback tools, loyalty
programs) to elevate guest convenience and engagement.
 Observe restaurant floor operations to identify opportunities for workflow
optimization and improved service efficiency.
 Lead or participate in guest experience enhancement programs, menu experience
evaluations, and hospitality initiatives across multiple restaurant locations

work under pressure take care of customers needs and complaints