saleem alnajada

Training delivery Consultant - Custmer Care/Training Deparment - STC at Contact Centers Company

• Saudi Arabia - Riyadh
• My current job since December 2012

 Update List of Available Training Courses
 Interacts with all areas of the business on products and services to ensure current information at all times.
 Interact and report to clients on training environment, successes and opportunities for development
 Support development of training plans and curriculum
 Assesses training needs of agents; develops and delivers training materials
 Design, Conduct, Staff Survey and Knowledge GAP Assessment
 Co-coordinating various operations and projects, and maintaining managerial direction
 Define Resource Requirements
 Set Planning & Strategy Implementation
 Training Identification, Evaluation, Delivery
 Analyse Current and Expected Competence Needs