Technical SUpport Supervisor
Alshaya Group
Total years of experience :15 years, 2 Months
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
•Developed and implemented training initiatives for new hires.
•Led server infrastructure development, quality assurance, staging and production systems.
•Enhanced availability of infrastructure through enterprise-wide planning, thorough Testing, efficient implementation and comprehensive support.
•Support Manhattan ILS WMS users in their daily business solutions including system maintenance and production issue troubleshooting
•Participating and leading testing of existing and new WMS features. Creating test transactions and running tests to find errors and confirm WMS configuration meet requirements and specifications.
•Writing and maintaining technical WMS configuration documentation and specifications and creating and updating summary documentation of features of the WMS applications.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
•Configured hardware, devices and software to set up workstations for employees.
•Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
•Removed malware, ransomware and other threats from laptops and desktop systems.
•Implemented, and tested installation and update of file servers print servers and application servers in all departments.
•Had a closer and clearer view to Manhattan ILS system throughout the SQL DB where troubleshooting ILS Workflows issues got easier
•Received Logistics requests for new ILS Workflows and configuration on ILS and Translated it technical view
•Concerning New ILS Projects: I took the lead for Planning, Configurations, Testing, Training, Releasing, & Reporting
•Installed and upgraded every needed internal and third-party software.
Completed daily operations on time and maintained high standards of accuracy.
•Configured hardware, devices and software to set up workstations for employees.
•Aligned office departments and increased inter-department communication and data sharing.
•Explained technical information in clear terms to non-technical individuals to promote better understanding.
•Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
•Removed malware, ransomware and other threats from laptops and desktop systems.
•Were introduced to Warehousing concept and Workflows (Logistics View)
•WMS (Manhattan ILS) Monitoring of Inbound and Outbound Movements, Daily processes and tasks to ensure a flawless operation and troubleshooting for any issue
•Conducted Manhattan ILS new Configurations testing’s, analyzed results and submitted observations to WMS team.
Computer Master for Computers and
Collaborated with vendors to locate replacement components and resolve advanced problems.
•Tested and installed Motherboards, processors and graphics cards on desktops and laptops.
•Used diagnostic tools to identify hardware failures and replace non-functional components.
•Patched software and installed new versions to eliminate security problems and protect data.
•Linked computers to network and peripheral equipment, including printers and scanners.
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