Saleem Raza, employee

Saleem Raza

employee

Mcdonald's

Location
Denmark
Education
Master's degree, Service management and Research
Experience
3 years, 3 Months

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Work Experience

Total years of experience :3 years, 3 Months

employee at Mcdonald's
  • Denmark
  • October 2011 to September 2013

 Achieving day to day goals by leading collaborative team work; guiding for production volume, quality check and time constraints to get the best quality food.

 Enhancing productivity by fast paced work and maintaining CSO (Customer Satisfaction Opportunity) standards throughout the shift.

Customer Relationship Manager at Habib Bank Ltd. PAKISTAN
  • Pakistan - Karachi
  • June 2007 to August 2008

• Providing support to the managers at administrative level and ran effectively and smoothly others ad hoc tasks.

• Implemented strategy for bank’s interaction with customers. Communicated newly established phone banking system and successfully transform customers from branch banking to phone banking.

• Provided exceptional services at the front desk and performed needs analysis accordance with existing customers which resulted into satisfied customers

Education

Master's degree, Service management and Research
  • at Karlstad University, Sweden
  • December 2014

Key Areas: Management Control, Sustainable Business Strategies, Service Innovation, Service Management and Marketing, Value creation through service, Service simulation, communication management.

Specialties & Skills

Customer Relationship Management
Banking
Management
Marketing
Service Management
MS Office package

Languages

English
Expert
Swedish
Intermediate
Danish
Expert

Memberships

no
  • no
  • January 2008

Hobbies

  • Travelling, Music, gym