Customer Service Manager
Sherbiny
مجموع سنوات الخبرة :18 years, 1 أشهر
• Manage the process in the planning of commodities procurement and supply chain activities, inventory control, logistics and distribution, customs clearance, ensuring effectively-functioning processes to avoid unsatisfied customers.
• Ensure effective lines of communication to ensure timely delivery of commodities using the most appropriate procurement procedures.
• Process improvements in the supply chain.
• Maintain relationships with suppliers to ensure completeness of deliverable.
• Monitoring all KPIs.
- Managing the efficient receipt, storage and dispatch of a wide range of goods from to the warehouse.
- Maximizing space usage within the warehouse using advanced queries of stock allocation by value and movement applying the 80-20 rule.
- Maintenance schedule for warehouses equipment.
- Working with supervisors to improve staff performance.
- Complying with all Health, Safety and Environmental standards.
- Operating automated warehouse storage and retrieval systems.
- Planning future warehouse capacity requirements.
- Monitoring warehouse and logistics performance and KPIs (on-time lifting, inventory accuracy, safety stock.. etc)
- Review PO scope and mode of delivery.
- Insure efficient communication with the supplier and manufacturer.
- Work with the shipping lines and freight forwarder to insure on-time material delivery.
- Utilize (Faseh portal) in custom clearance services
- Handled materials forecasting for Aramco long term purchasing agreements.
- Report and review AKH item movement and consumption.
- Work with Aramco to maintain high level performance
- Support users in IT issues.
- Member of exchange server implementation project.
- Member of ERP system implementation project, specialized in trade and logistics (Microsoft Dynamics AX)
Completed a Graduate Certification program level in Supply Chain Management from Penn State University Ranked number one in SCM. (The certification program was one year long, arranged and managed by Saudi Aramco).
Completed my MBA degree (Executive Master of Business Administration) at CTU (Colorado Technical University) as an honor student with GPA (3.64/4)
Completed my B.S degree in I.T (Information Technology) at CTU (Colorado Technical University) in Denver, Colorado, USA with GPA (3.42/4).