IT Support Analyst
SSS
مجموع سنوات الخبرة :3 years, 8 أشهر
2013 - (Placement) Konsulteq IT, Melbourne
Position: Project Co-ordinator
Responsibilities
• Documenting the training management system that they have implemented.
Achievements
• Produced the report within the time frame. Included the development of project charter, scope, and estimation of the project.
2012 - (volunteer) Notting Hill Neighbourhood House, Melbourne
Position: Office Support
Responsibilities
• Scheduling training classes, replying to emails, answering call requests,
responding to queries, and emailing members
2010 - (Part-time) Techshop, Gold Coast
Techshop is a small business that sells and fixes computers as well as developing databases for small businesses
Position: IT Technician
Responsibilities
• Hardware information and support
• Technical support
• Helpdesk activities
Achievements
• Handled technical troubleshooting within an enterprise environment, including system
crashes, slow-downs and data recoveries. Engaged and tracked priority one issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and
closure of trouble tickets.
• Ability to convey technical solutions in a clear and concise manner.
• Installed and configured computer hardware systems and IT software.
• Undertaken analysis, diagnosis and resolution of client problems via phone, e-mail & face to face contact
2012 - 2013 Monash University, Victoria Master of Business Information System Professional Major: Business Intelligence and Project Management Grade: 72% - Distinction High achievement commendation from the Dean of IT faculty
2009 - 2011 Bond University, Queensland Bachelor of Information Technology Major: Information System and Technology Management Grade: 68% - High Credit
2006 - 2007 College of Technology, Saudi Arabia Associate Degree of Computer Technology Major: Technical Support Grade: 70% - Distinction