Technical Support Engineer
DidLogic
Total years of experience :5 years, 5 Months
As a First Line Support Engineer, I'm the first point of contact for customers experiencing technical issues. I provided timely and efficient support through phone, email, and live chat interactions, and worked diligently to resolve issues and answer questions. I was responsible for triaging incoming support requests, escalating issues as necessary, and maintaining detailed records of all customer interactions. Through my work, I gained expertise in solving the problems, and developed a strong understanding of customer needs and how to effectively communicate technical information to non-technical users. I also collaborated closely with other members of the support team and provided feedback on areas for improvement. Overall, my experience as a First Line Support Engineer has honed my ability to provide outstanding customer service and troubleshoot technical issues in a fast-paced environment.As a First Line Support Engineer, I'm the first point of contact for customers experiencing technical issues. I provided timely and efficient support through phone, email, and live chat interactions, and worked diligently to resolve issues and answer questions. I was responsible for triaging incoming support requests, escalating issues as necessary, and maintaining detailed records of all customer interactions. Through my work, I gained expertise in solving the problems, and developed a strong understanding of customer needs and how to effectively communicate technical information to non-technical users. I also collaborated closely with other members of the support team and provided feedback on areas for improvement. Overall, my experience as a First Line Support Engineer has honed my ability to provide outstanding customer service and troubleshoot technical issues in a fast-paced environment.
Skills:
Gitlab · iTest · Problem Solving · Communication · Session Initiation Protocol (SIP) · Data Centers · Training · Troubleshooting · Employee Training
كمهندس دعم أول، أنا أول نقطة اتصال للعملاء الذين يواجهون مشاكل تقنية. قدمت الدعم في الوقت المناسب وبكفاءة عن طريق المكالمات الهاتفية والبريد الإلكتروني والتفاعلات المباشرة عبر الدردشة، وعملت بجد لحل المشكلات والإجابة على الأسئلة. كنت مسؤولاً عن تقييم طلبات الدعم الواردة وتصعيدها حسب الحاجة، والحفاظ على سجلات مفصلة لجميع التفاعلات مع العملاء. من خلال عملي، اكتسبت الخبرة في حل المشكلات وتطوير فهم قوي لاحتياجات العملاء وكيفية التواصل بفعالية مع المستخدمين غير التقنيين بالمعلومات التقنية. كما تعاونت بشكل وثيق مع أعضاء فريق الدعم الآخرين وقدمت ملاحظات حول المناطق التي يمكن تحسينها. بشكل عام، نمَّت تجربتي كمهندس دعم أول قدرتي على تقديم خدمة العملاء الممتازة وحل المشكلات التقنية في بيئة سريعة الخطى.
As a Boarding Engineer, I provided exceptional support to customers through live chat interactions. I was responsible for resolving technical issues, answering product-related questions, and assisting customers with onboarding and account setup. With my strong communication skills and technical knowledge, I was able to effectively troubleshoot issues and ensure customer satisfaction. Through my work, I gained expertise in using the tools as well as the quick and developed a keen understanding of customer needs and pain points. Overall, my experience as a Boarding Engineer has honed my ability to deliver exceptional customer service and provided me with valuable skills that I can bring to any role. As a Boarding Engineer, I provided exceptional support to customers through live chat interactions. I was responsible for resolving technical issues, answering product-related questions, and assisting customers with onboarding and account setup. With my strong communication skills and technical knowledge, I was able to effectively troubleshoot issues and ensure customer satisfaction. Through my work, I gained expertise in using the tools as well as the quick and developed a keen understanding of customer needs and pain points. Overall, my experience as a Boarding Engineer has honed my ability to deliver exceptional customer service and provided me with valuable skills that I can bring to any role.
Skills: Problem Solving · Voice over IP (VoIP) · Communication · Troubleshooting
كمهندس Engineer Boarding، قدمت دعمًا استثنائيًا للعملاء من خلال التفاعلات الحية عبر الدردشة. كانت مسؤوليتي حل المشكلات التقنية والإجابة على الأسئلة المتعلقة بالمنتجات ومساعدة العملاء في عملية الانضمام وإعداد الحساب. بفضل مهاراتي القوية في الاتصال والمعرفة التقنية، تمكنت من حل المشكلات بفعالية وضمان رضا العملاء. من خلال عملي، اكتسبت الخبرة في استخدام الأدوات والسرعة في الاستجابة وطورت فهمًا حساسًا لاحتياجات العملاء ونقاط الألم. بصفة عامة، نمَّت تجربتي كمهندس إقامة قدرتي على تقديم خدمة العملاء الاستثنائية وزودتني بمهارات قيمة يمكنني استخدامها في أي دور.
المهارات: حل المشكلات · الصوت عبر بروتوكول الإنترنت (VoIP) · التواصل · استكشاف الأخطاء وإصلاحها
As a QA Engineer from 2019-2020, I was responsible for testing lines and updating suppliers, managing tickets, and monitoring VOIP connections for any issues. My work involved ensuring that the lines were functioning properly and that any issues were addressed in a timely manner. I worked closely with suppliers to ensure that they were meeting the necessary requirements and that any changes were communicated effectively.
In my role, I used various testing methodologies and tools to ensure that the lines were functioning as expected. I also collaborated with other teams to ensure that any issues were resolved quickly and efficiently. Throughout my tenure, I successfully managed several high-priority projects and was recognized for my ability to work under tight deadlines.
As a result of my work, I gained a deep understanding of the QA process and was able to effectively identify and mitigate potential issues. I am confident that the skills and experience I gained during this time will make me a valuable asset to any organization.As a QA Engineer from 2019-2020, I was responsible for testing lines and updating suppliers, managing tickets, and monitoring VOIP connections for any issues. My work involved ensuring that the lines were functioning properly and that any issues were addressed in a timely manner. I worked closely with suppliers to ensure that they were meeting the necessary requirements and that any changes were communicated effectively. In my role, I used various testing methodologies and tools to ensure that the lines were functioning as expected. I also collaborated with other teams to ensure that any issues were resolved quickly and efficiently. Throughout my tenure, I successfully managed several high-priority projects and was recognized for my ability to work under tight deadlines. As a result of my work, I gained a deep understanding of the QA process and was able to effectively identify and mitigate potential issues. I am confident that the skills and experience I gained during this time will make me a valuable asset to any organization.
Skills: Signal · iTest · Problem Solving · Quality Assurance · Testing · Test Cases · Routing
بصفتي مهندس جودة من عام 2019-2020، كنت مسؤولًا عن اختبار الخطوط وتحديث الموردين وإدارة التذاكر ومراقبة اتصالات VOIP لأي مشكلات. كان عملي يتضمن التأكد من أن الخطوط تعمل بشكل صحيح وأن أي مشكلات تم التعامل معها في الوقت المناسب. عملت عن كثب مع الموردين للتأكد من أنهم يلبون المتطلبات اللازمة وأن أي تغييرات تم التواصل بها بشكل فعال.
في دوري، استخدمت منهجيات وأدوات اختبار مختلفة للتأكد من أن الخطوط تعمل كما هو متوقع. كما تعاونت مع فرق أخرى للتأكد من حل أي مشكلات بسرعة وكفاءة. خلال فترة عملي، نجحت بنجاح في إدارة العديد من المشاريع ذات الأولوية العالية وتم التعرف على قدرتي على العمل تحت المواعيد النهائية الضيقة.
نتيجة لعملي، اكتسبت فهمًا عميقًا لعملية ضمان الجودة وتمكنت من تحديد المشكلات المحتملة والتخفيف منها بشكل فعال. أنا واثق من أن المهارات والخبرات التي اكتسبتها خلال هذا الوقت ستجعلني أصلًا قيمًا لأي منظمة.
المهارات: Signal · iTest · حل المشكلات · ضمان الجودة · اختبار · حالات الاختبار · التوجيه
As a member of the Marketing Team, I gained valuable experience in market research, content creation, social media management, and email marketing. Working closely with clients and collaborating with colleagues, I developed a strong understanding of how to tailor marketing efforts to diverse audiences and industries. This experience provides me with a solid foundation in marketing that I can leverage to drive growth and engagement.As a member of the Marketing Team, I gained valuable experience in market research, content creation, social media management, and email marketing. Working closely with clients and collaborating with colleagues, I developed a strong understanding of how to tailor marketing efforts to diverse audiences and industries. This experience provides me with a solid foundation in marketing that I can leverage to drive growth and engagement.
Skills: Marketing Management · Analytical Skills · Retail
بصفتي عضوا في فريق التسويق، اكتسبت خبرة قيمة في أبحاث السوق وإنشاء المحتوى وإدارة وسائل التواصل الاجتماعي والتسويق عبر البريد الإلكتروني. من خلال العمل عن كثب مع العملاء والتعاون مع الزملاء، وضعت فهمًا قويًا لكيفية تخصيص الجهود التسويقية لجماهير متنوعة وصناعات مختلفة. هذه الخبرة توفر لي أساسًا راسخًا في التسويق يمكنني الاستفادة منه لتحقيق النمو والمشاركة.
المهارات: إدارة التسويق · المهارات التحليلية · التجزئة.
The National University of Science and Technology (MISiS) is ranked among the top 500 universities in the world and is currently positioned as the 8th best university in Moscow. تحتل جامعة العلوم والتكنولوجيا الوطنية (MISiS) مرتبةً بين أفضل 500 جامعة في العالم وتحتل المركز الثامن كأفضل جامعة في موسكو حاليا
Limkokwing University is an international University with a global presence across 3 continents. It has students from over 150 countries studying in its 12 campuses in Asia, Africa and Europe. The University has established worldwide recognition through its innovative brand of creative education that merges the best of East and West. جامعة ليمكوكوينج هي جامعة دولية لها حضور عالمي عبر 3 قارات. لديها طلاب من أكثر من 150 دولة يدرسون في 12 جامعة في آسيا وإفريقيا وأوروبا. اكتسبت الجامعة اعترافًا عالميًا من خلال علامتها التجارية المبتكرة للتعليم الإبداعي الذي يدمج أفضل ما في الشرق والغرب.