صالحة النعيمي

Customer Service Representative في UNB

• الإمارات العربية المتحدة - العين
• أشغل هذه الوظيفة منذ ديسمبر 2017

• Provide specialist information, guidance and advice customers through the delivery
of excellent customer service to resolve customer queries and achieve
customer satisfaction.
• Understand and identify customer needs and find opportunity to sell all retail banking products.
• Carry out all branch administrative tasks, generate and print branch daily and
monthly report ensuring all activities are completed within time scales and with
a high degree of accuracy.
• Coordinate with different departments within the bank and acquire
necessary approval and make sure all approvals are in place before
processing customer requests, transactions or to resolve customer queries,
requests and complaints.
• Comply with the Staff Code of Conduct at all times to ensure a positive image
of the Bank is presented to all customers both internal and external .
• Ensure compliance with policy, procedures, standards and reporting
requirements, plus any relevant regulatory and statutory requirements.