Business Solutions Director
Royal Commission For Jubail & Yanbu
Total years of experience :25 years, 7 Months
Key Responsibilities:
Directs and manages information technology strategic plans, policies, programs, IT architecture and schedules for business and finance data processing, computer services, and management information services to accomplish corporate goals and objectives.
Achievements:
Digitize RCJY Industrial, Capital projects & City services, transforming community city experience, e. g (GIS, EAM, BIM, PMIS, FLEET, EHS, and BMS).
Unified RCJY Corporate services for RCJY, and enhancing efficiency and effectiveness of corporate operations, by implementing Security and Safety Solution.
Design & Implement Licensing and Inspection Platform for Industrial City.
ness Solutions Director
Key Responsibilities:
Managing Service Operations & Support, which is, include Service Desk, Customer Technical Support, Incident/Request Management, and having an overall authority & responsibility for implementation and management of IT Service Management System.
Some of Achievements:
Establish & maintain standardize desktop environment Enhancing maintenance & repair processes, techniques and tools to achieve operation goals and meeting 99 % of the SLA.
Establishing, planning & managing Preventive Maintenance Plans and standardize desktop environment to unified maintenance activities, resulting
In a 20% reduction of number incidents.
Responsible for monitoring and making recommendations for performance improvement of databases of in-house and developed applications, perform maintenance tasks including the daily check of database log files and ongoing tuning of the database instances, Plans and implements backup and recovery of the Oracle database
Leading application development & support team to maintain a round 35 in-house applications and to satisfying business needs by understanding business requirements and developing new applications.
Installation & configuration (1998-1999)
o Installing, configuring, upgrading and troubleshooting client operating system
o Installing, configuring and troubleshooting standalone & networks printers
o Installing and configuring applications
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