Manager Advanced connectivity Sales
du
مجموع سنوات الخبرة :16 years, 8 أشهر
accountable for the revenue, scorecard and market share for Advanced connectivity/Datamena product.
Reports System Malfunctions and Application Errors
Directs and oversees enhancements to the back office processes and systems basis identified opportunities for improvement and center statistics number of applications processed versus daily target, team attendance etc.)
Workflow Management
Implements adequate workflow systems, monitoring mechanisms, and control mechanisms to evaluate applications processed by the back office on a regular basis
Identifies, recommends and supports the implementation of various programs for the improvement of back office processes
Liaisons with Other Business Units
Interacts with other business units (project and development teams, infrastructure and database administration teams) and coordinates related activities to ensure smooth operations of the back office of their routine operations
Customer Service Delivery
Participates in service level review process meetings with clients to discuss current performance
Team Management and Resourcing
Oversees all aspects of recruiting, training and continually developing a highly competent and motivated team of back office team members, including strategic plans to ensure staffing is appropriate at all times
Quality Management and Continuous Improvement
Ensures compliance to all relevant quality management procedures and controls to guarantee compliance and delivery of high quality service
- Manage the turnarounds of Etihad flights in co-ordination with the various stakeholders and service providers; ensuring regulatory and company standards are upheld with the ultimate target of ensuring positive OTP TAS are the main operational representation of the airline at the aircraft side and are required to be the primary source of information and decision making. This is done through preparation, an awareness of operational procedures and an understanding of the roles and duties of the turnaround participants. When lapses occur, TAS should understand how to mitigate any potential risk and take the necessary steps to do so, whilst reporting accountability in a balanced and clear way.
- Identify issues and resolve them in possible way to handle complaints, settle disputes, and resolve staff grievances and conflicts
- Mid-level Reports on specific issues related to OTP, Safety and service which may or may not have resulted in delays through the TAS report.
- Senior level Liaises closely on turnarounds in order to present information.
- Auditing the operation to insure that meeting minimum requirements according to the international organizations (FAA/IATA /ICAO)
Flight Servicing