Project Manager, catering business
City chef for catering
Total years of experience :17 years, 5 Months
Accomplishments:
› Success in establishing a new central kitchen for the catering business with monthly sales 350K
Job Profile:
› Participated in establishing central Kitchen along with the company strategies
› Handling the operation for the Banqueting and Corporate business
› Increase the revenue of the company from 20K to 350K monthly
› Enhance the buffet design for the retail and corporate
› Enhance productivity and profitability
› Reported Projects status monthly to the board of directors
› Developed/ maintained productive business relationship with major corporate/ retail / government
› Handling all the operation process for the Restaurant and the Banqueting and Catering project
› Plan and develop the Sales forecast
› Sales policy and procedure
› Manpower structuring
› Sales and operation plan
› Catering promotion
› Weekly / monthly reports
› Restaurant performance
› Lead the team to follow the values, mission and vision of the company
› Develop, empower and motivate the team to meet their KPIs
› Oversee and ensure compliance to policies and standards covering all functions of the restaurant daily operations are fulfilled
› Lead the team to deliver a quality, cost-effective service to customers
› Ensure the team members are motivated, engaged, empowered, developed and retained
› Ensure compliance with legal and regulatory requirements
› Ensure a culture of safety and security with the team
› Report directly to the General Secretary
› Manage the projects of the customer services department
› Implement Jeddah Chamber strategies within the department
› Enhancement of existing services as the customer needs
› Brand awareness through planning and development of customer programs
› Guide the team members based on business requirement
› Initiated and implemented department’s annual operation plan, and KPIs to ensure business continuity and achieve department’s target and company’s strategic objectives
Manage the Bonded and Re-export Zone and monitor all contracts between Tusdeer and clients, and Improve Tusdeer services and facilities, as well as maintaining an effective channels of communications with clients and ensuring a quality services to client are provided to improve customers satisfaction, retain existing customers, and achieve maximum profitability of the company. Also, to effectively communicate with government agencies to resolve major issues and to identify advantageous changes and trends that might impact the company in the future.
Job Responsibilities:
1. Participate in developing, reviewing, and implementing Tusdeer’s strategy.
2. Initiate and implement zone’s annual operation plan, and KPIs to ensure business continuity and achieve department’s target and company’s strategic objectives.
3. Resolve major internal conflicts and customer disputes, as well as issues with government matter within Jeddah Islamic Port (JIP).
4. Initiate and maintain an effective communication channels with government agencies and identify the advantageous changes and trends impact that might occur due to changes of government policies.
5. Maintain relationship with customer and ensure customer satisfaction.
6. Monitor the performance of major capital expenditure projects.
7. Plan and develop customer focused programs.
8. Enhance company brand image.
9. Maintain existing customers contracts and agreements with Tusdeer.
10. Ensure quality of services and facilities are provided to clients.
11. Monitor CRM system and ensure quality of data entered into the system.
12. Maintain a high standard Bonded and Re-export Zone’s facilities.
Main Task:
• Utilize customer contracts and agreement with Tusdeer and upload it to the CRM system to ensure that services and facilities provided are as per agreed.
• Conduct a routine customer visit to increase customer satisfaction and ensure that required services are provided in a quality and timely manner.
• Minimize government penalties related to customs.
• Supervise daily technical issues.
• Manage, train, develop, and motivate department members.
• Report and update line manager and zone manager with regards to department’s projects and activities.
• Cooperate with Departments’ Managers to ensure smooth work flow among all departments and services provided are in line with Tusdeer’s standard/Matrix Management.
- Management payment gateway - credit card solution
- Management of B2B integration, ERP analyst
- Management of corporate online banking through banks portals and beyond
- Management of POS solutions
- Management of collection schemes and solutions
- Management of payroll, payroll cards solutions
- Monitor corporate customer portfolio in terms of the P&L for the Cash Management products.
- Ensure highest level of customer service is delivered at all times to minimize complaints related to errors, lack of responsiveness, insensitive behavior or unnecessary delays in operation department
- Supervising employee
- Implement the service after the selling
- Feedback and survey for the customer satisfaction.
- Supervising employee.
- Migrate all manual transactions customers into E-Banking transactions.
- Manage different types of Payroll Solutions.
- Manage Dividends Distribution payment.
- Support to raise Point of Sale customers.
- Provide training to customers on SABB Cash Management products.
- Study customer’s portfolio.
- Provide solutions for customers whom have huge amount of transactions, such as H2H or SWIFTnet
- Monitoring and controlling SEJEL project which is for Umrah service.
- Working in cash area operations staff to ensure strict adherence to established policies and procedures which maintain security and integrity of cash area and its operations
- Deposit cheueqes and cash for corporate customer
- Dealing with Employees salaries and petty cash and monitoring cash pick up service
- Review adopted operations procedures in the cash area and submit suggestions to increase efficiency.
- Provide prompt, courteous service to customers in responding their queries, solving their problems or helping them complete forms to enhance the level of service provided in the branch
- Focusing on sales efforts and cross sell all bank's products to new and existing clients
- Maintain customer service area files, database, records, registers and logs up-to-date and accurate information in accordance with established bank policies and procedures
- Checking all customer service products and co-sign with Customer Service Supervisor
Management Business Administration
Management Information System
