Area Operations Manager
Kaya Skin Clinic
Total years of experience :17 years, 2 Months
• Design, Develop and Maintain operational SOP/Processes.
• Improving operational management systems, processes and best practices.
• Design/Implement service quality systems including audits and digital transformation as per universal standards.
• Maximizing operating potential through customer centric approach to exceed customers’ expectations and company goals.
• Responsible for budget planning and qualitative objectives as per compnay’s vision.
• Ensure delivery of top line / Bottom line revenues as per the financial objectives of the company.
• Maintaining a culture of growth mindset across the system.
• Employing strategies to ensure business growth through Talent aquisition/Management, Coordinate with the HR department to ensure hiring plans meet business needs.
• Team Mentoring and coaching to ensure a world class performance.
• Drives the strategic service delivery through marketing plan execution.
• Provides inputs on pricing strategies and direction to the marketing team based on the market studies.
• Conduct market research and planning to identify new opportunities for new services, locations and personnel.
• Ensure material control and supply chain processes are maintained in clincis.
• Monitor financial data and recommend solutions that will improve profitability.
• Anchor P&L of the region to ensure sustainable profitable growth.
• Liaising with departmental heads to ensure company-wide operational compliance.
• Reporting the CEO and MD, Ensure the business plan/ Budgets are in place and breadown are properly handled according to the company strategic objectives.
• Team Communication and Performance standards Management that includes managing area managers and suppliers with all day to day activities.
• Development of pricing strategies in line with the marketing vision.
• Business development activities management (marketing tools/Corporates).
• Business Performance analysis management and reporting through ERP - Oracle.
• Designing successful onboarding programs according to different job roles.
• Conducting competitor analysis and standardizing USP’s accordingly.
• Supplier/partner relationship management.
• Talent Management plan follow up (internal/external).
• System support and management (design, implementation, auditing, control).
• Monitoring of operational revenue/expenditure across KSA.
• Implementation of club marketing planner across KSA.
• Infrastructure/Maintenance team management.
• Operational Management of KSA Clinics.
• Adherence to the laid down sales plans as well as marketing orientation.
• Establishing, maintaining and expanding current customer base.
• Managing BD and ROI.
• Increasing business opportunities through various routes to market - Corporate management.
• Process mapping and lean process, ISO 9001 implementation.
• Responsible for running the business as per laid down standards maintaining the service quality health.
• Ensuring the training/development plans are implemented as per laid plans.
• Team Engagement and Surveys.
• New Launches follow up and measurements.
• Maintaining quality health all over the plant.
• Lead and manage all production and quality activities as per the laid down systems.
Maintaining ISO 9001 system.
• COPQ team leader.
• ISO 14001, 18001and GMP standards implementation and maintaining.
• MMEM (Marico manufacturing excellence module) Launch and implementation.
• Co-ordination with MOH (inspection and GMP audits execution).