Sales Marketing Manager
Mas Group
Total years of experience :9 years, 4 Months
Managing the sales of hotel rooms, restaurant, halls, & events. in addition to that; sales of mas
group restaurant, bowling & game center, cinema, park, and wedding hall.
setting clear understanding of the group business strategies then set goals and to determine
action plans to meet those goals.
Updating action plans and financial objectives yearly.
Identifying new markets and business opportunities to increase sales.
Representing the hotels & group in various events and exhibition.
Conducting daily sales calls and arrange weekly corporates' visits
Executing and supporting the operational aspects of business booked, generating proposal,
corporate rate application letter, and writing contract
working closely with front office team to ensure working in unity and always striving to achieve
the same goals.
Building strong relationships with existing and new customers to enable future bookings, and
activities through sales calls, entertainment, visits, invitations, trade shows, etc.
Acquiring and developing new business accounts and preparing sales proposals for clients.
Creating and implementing a regional marketing plan to achieve budget goals.
Assisting with the development and implementation of promotions, both internal and external.
Adhering to group standards and maintains compliance with all policies and procedures.
Leading marketing team that is responsible for our social media accounts.
Analyzing current markets and identify new markets opportunities.
Ensuring in house promotional material is current, effective and supports any new sales and
marketing promotions
Managing all promotional items production
Adverting, promoting, and follow up all process of Food & Beverage departments catering
services.
Submitting daily & weekly Sales & Marketing activity reports to the owners.
Communicating with company suppliers and partners for new marketing plans and campaigns
Dealing with influencers and public figures for new lines' launch
researching industry trends and public perception
Aiding in the creation of marketing and advertising campaigns to strengthen our brands identity
Developing custom marketing and advertising strategies
supervising and monitor design teams for every launch
Planning and execution of communications and media actions across offline, online and social
media platforms
Participating in product development, pricing and supporting new product launches
Conducting meetings with clients
Keeping up to date with market developments and analysing consumer insights as well as
competitors strategies
Guiding the Advertising & Promotion budget
observing and analyzing market trends and stays clued in to competitors.
Trucking business performance and analyze it
Trucking our retail social media accounts
Managing Merchandisers team and set their tasks schedule
Developing, maintaining, and executing brand makreting plans
Developing new business opportunities with new clients
issuing invoices, quotations, and follow up on late invoices
Seeking new creative ways to improve the way business operates
Managing projects activities, resources, equipment's and information
Ensuring consistency of all advertising, promotions and communication across platforms.
Managing selection, ordering and distribution of informational and promotional materials
Participating in the development of special projects as needed
Assisting in our stores special events and promotions
Participating in departments meetings to plan promotions
Developing and building strategic relationships with key industry players.
Measuring and reporting performance of marketing campaigns, gain insight and assess against
goals.
Coordinating with accounting department
Designing and preparing advertisements
Setting Daily Ads over social media accounts
Testing advertising ideas repeatedly and often to measure effectiveness
Researching market and drawing meaningful conclusions from data
Managin gsocial media accounts
directing online selling
Training stores' employees when our brand suppliers send new plans and target
Setting monthly orders for suppliers for new collection or replenished items
Checking daily the inventory for online selling
Following up daily the shipping companies
Achieves marketing and sales objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; determining system and implementing change.
•Meets marketing and sales objectives and determines monthly plans for existing and new accounts
•Accomplishes marketing and sales objectives by planning, developing, and implementing.
•Identifies marketing opportunities by identifying clients requirements; defining market, competitor's share, and competitor's
•Protects organization's value by keeping information confidential.
•Updates job knowledge by participating in educational opportunities; reading professional publications; and maintaining personal networks.
•Accomplishes marketing and organization mission by completing related results as needed.
Presenting, promoting and selling products using solid arguments to existing and
prospective customers
Managing social media accounts and communicate directly to clients
Leading weekly meetings to review performance and offer direction, motivation and
guidance toward achieving individual and facility goals.
Leading clients and groups of all ages through personal programs.
Leading clients on proper nutrition. Participating in promotions to recruit new members
and increasing my network sales.
Coordinating community programs for weight loss, gain, and maintenance.
Building team of individuals to promote and educate the importance of health and
nutrition.
Operating Internet marketing strategies for promotion and retention of home-based
business
Meeting the monthly and yearly sales targets for myself and my team
Processing & tracking purchase order requests
Maintaining expense Excel trackers and sending reports to directors.
Initiating daily invoices for all purchases.
making sure that all of customers invoices being executed, posted, and submitted timely
Analyzing invoices report and fix those transactions that failed to be properly invoiced.
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
•Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
•Gather customer's information and determine the issue by evaluating and analyzing the symptoms.
•Diagnose and resolve technical software issues involving internet connectivity, email clients, and more.
•Research required information using available resources.
•Follow standard processes and procedures.
•Identify and escalate priority issues per Client specifications.
•Redirect problems to appropriate resource.
•Accurately process and record call transactions using a computer and designated tracking software.
•Supporting the sales process by being involved in the day to day activities of the sales & marketing department and by providing an invaluable support service to new clients.
•Organize ideas and communicate oral messages appropriate to listeners and situations.
•Follow up and make scheduled call backs to customers where necessary.
•Stay current with system information, changes and updates.
Providing help and advice to customers in using our products and services.
•Giving customers information about company services and products.
•Building relationships with customers.
•Communicating courteously with customers via telephone or email.
•Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by other customer service employees.
•Handling customer complaints or any major incidents.
•Keeping accurate records of discussions or correspondence with customers.
•Producing written information for customers, often involving use of our mobile software.
•Improving customer service procedures, policies and standards.
•Meeting with other managers to discuss possible improvements to customer service.
•Training new staff to deliver a high standard of customer service.
•Leading or supervising a new team of customer service staff.
•Handling difficult and aggressive customers in a professional manner. learning about our organization's new products or services and keeping up to date with changes.
•Making outbound marketing calls to prospective clients and trying to sell ideas by providing product information.
•Scheduling appointments for follow ups and maintaining lists of clients.
•Maintaining call logs and report details to supervisor.
•Providing feedback to clients when required.
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