Senior Operation Supervisor - Wholesale Finance Operations, March 2021 to July 2022
• Reconciliation of department MAP A/c on daily basis and the ICD MAP A/c on monthly basis
• Supervised application support operations for critical banking systems, ensuring high system
availability, smooth transaction processing, and timely resolution of production issues.
• Played a key role in system implementation, process automation initiatives, and User Acceptance
Testing (UAT), ensuring successful deployment and operational efficiency.
• Approve bank to bank transfers via UAEFTS & SWIFT
Supervisor - Cheque Processing Department, November 2012 to March 2021
• Worked with senior team from the beginning of the department to create policies and
procedures. Training the new employees.
• Served as a key liaison between business users, operations teams, and software
development vendors to resolve application issues, improve workflows, and ensure
uninterrupted banking operations.
• Coordinated directly with external technology partners including Capgemini, Raqmiyat,
and Nest IT Solutions for application enhancements, issue resolution, and system
support activities.
• Played an active role in the implementation of the DDS (Direct Debit System),
coordinating system requirements, operational testing, and user-side support during
deployment.
• Managed User Acceptance Testing (UAT) for multiple banking applications to validate
functionality, regulatory compliance, and operational readiness before production
release.
• Supported banking application modifications and enhancements in alignment with
Central Bank regulatory requirements and operational policies.
• Provided operational and technical support for cheque clearing automation systems,
ensuring smooth transaction processing and reduced operational delays.
• Contributed to the early-stage automation and machine learning support activities for
the Dexter cheque clearance automation project.
• Worked closely with development teams to analyze incidents, identify root causes, and
implement corrective actions to improve system stability and user experience.
• Assisted in application troubleshooting, production issue resolution, user support,
escalation handling, and process coordination across banking operations teams.
• Experienced in Microsoft Azure environments and cloud-based application support
activities.
• Developed strong expertise in banking operations, application support coordination,
system implementation, incident management, and cross-functional stakeholder
communication.
• Combined banking domain knowledge with technical application support experience
across payment systems, cheque clearing systems, direct debit operations, and
financial transaction platforms.
Supervisor - DDA and WPS: July 2008 to October 2012
• Process DD500 outward, second level verification of DD300 and all DDA functions.
• Investigate customer, branch and other bank inquiries and provide solutions to solve reported
issues.
• Coordinating with various departments to resolve customer complaints.
• Review and approve transactions on customer account related services performed under
centralized operation viz. INWARD & OUTWARD fund transfer (salary/payments) - WPS
payments- utility payments - account block& release etc. and other centralized processes.
• Review all transactions against day end journal report, ensuring its accuracy and genuineness
• Verify and approve the reconciliation of transactions / accounts, ensuring that corrective
action is taken on outstanding items and escalate any long outstanding items.
- Company industry:
- Banking
- Job role:
-
Management
