Senior Customer Service Representative
Holidayme
Total years of experience :17 years, 8 Months
➢ Booking Hotels and flights through OTA and suppliers.
➢ Manage large amounts of inbound and outbound calls.
➢ Made booking arrangements for clients in person on the phone and online.
➢ Worked to diligently resolve booking and scheduling issues.
➢ Ensure that all booking procedures followed industry standards.
➢ Posted schedule changes online and informed clients directly.
➢ Resolve customers issues by interacting with different departments and providing fast and accurate response to client issues.
➢ Approved and processed refunds and credits.
➢ Worked extensively with hotels and airlines to waive "no show" fees.
➢ Promptly respond to general inquiries from clients via Email and Phone.
Do All Front Office Works
Do All Translation That Come From African Union And UN
All Civil Defence Works
General Translation