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SALIH MOKHTAR, Customer Service Agent

SALIH MOKHTAR

Customer Service Agent·Safar Travel & Tourism,

United Arab Emirates

Bachelor's degree, Communication And Information Sciences

Work experience

Total years of experience: 6 years, 0 months

Customer Service Agent

May 2023 - May 2026

Safar Travel & Tourism,

Abu Dhabi, United Arab Emirates

May 2023 - May 2026

• Handled customer inquiries via phone, email, and face-to-face
• Managed flight, hotel, and travel package bookings
• Resolved complaints and ensured customer satisfaction
• Processed payments and maintained accurate records
• Used CRM systems for customer management
• Achieved sales targets through upselling
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Front Desk Officer

May 2020 - March 2023

Passports and Immigration,

Khartoum, Sudan

May 2020 - March 2023

• Managed front desk and customer service operations
• Maintained records and filing systems
• Handled email and office correspondence
• Prepared reports and documents
• Managed scheduling and calendars
• Supported daily office operations
Company industry:
Public Administration
Job role:
Customer Service and Call Center

Education

Omdurman Islamic University

January 2017

January 2017

Bachelor's degree, Communication And Information Sciences

Sudan

Skills

Sales and up-selling
Expert
Sales and up-selling
Expert
Problem-solving skills
Expert
Problem-solving skills
Expert
Organizing and maintaining records
Expert
Organizing and maintaining records
Expert
Active Listening and Flexibility
Expert
Active Listening and Flexibility
Expert
Time management
Expert
Time management
Expert
Customer Service
Expert
Customer Service
Expert
Clear Communication Skills
Expert
Clear Communication Skills
Expert
Ability to multi-task
Expert
Ability to multi-task
Expert
Microsoft Office Skills
Expert
Microsoft Office Skills
Expert
Team Work
Expert
Team Work
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Chinese

Intermediate

Hobbies and interests

Freestyle Football