Operations Supervisor Tours and Travel
Liberty Africa Safaris Limited Mombasa Branch
Total years of experience :24 years, 5 Months
My daily duties entiles booking rooms for both local and prebooked safaris/tours, making itineraries and quotations for the different agents requests, supervising daily operations including briefing drivers. Prepare driver imprest for safaries. Deputising the company generel manager on her absence.
Arrange staff work schedules for the three propeties we were managing thus Galu Beach Retreat, The Cove and Gazi Retreat, Purchasing of food items for them, do room allocations for VIPS, regular inspections of the properties and inventories. Prepare invoices for all accommodation supplies and direct clients.
2006 - 2010 Sales and Marketing Manager - Travel Africa Safaris. Set budgets for sales and markeing department. Come up with weekly, monthly and annual sales targets for my sales team. Follow up sales leads to increase business. Carry out sales surveys and report to director.
Deputize the front office manager in his absence, supervise front office staff, solve guest problems, inspect rooms for all vips, arrange and over see staff welfare in the department
Incharge of booking safaris to the different destination in Kenya including all game parks, booking flight seats for clients, prepare safari list for accounts departments for imprests. Supervise my juniors on daily operation of the office
2004 - 2005 Assistant Manager - Voi Wildlife Lodge, incharge of rooms division that covers front office operations and housekeeping. Cordinate with HR department in inducing new employees to both department. Over see operations in kitchens and supervise service in all restaurants during busy hours like lunch time when we also catered for transit lunches.
Supervised whole front office department including planning, cashiers, receptionists, reservation of rooms and conferences. incharge of following up sales leads coast region
1991 - 1992 Receptionist - Two Fishes Hotel
1990 - 1992 Receptionist/Cashier - Baobab Beach Resort
supervise floors and public areas cleaniliness, arrange staff rota and recommend recuitment of new staff. Monthly training and reporting the same to senior management
Attained certificate in front office operations that entails hotel reservations, basic general accounts, hotel law, front office cashiering, switch board handling , guest relations and reception. In adddition have acquired vast knowledge through attendance of seminars organized by Sheraton/Starwood hotels in supervision/management
1979 - 1982 Kenya Certificate of Secondary Education Certificate - Mombasa Technical School
1972 - 1979 Kenya Certificate of Primary Education - Mwachema Primary School
