سالم Niyaz

• Welcome walk-in clients and identify their garment and styling needs with accuracy and professionalism.

• Present suitable product selections and offers, actively persuading clients and closing sales transactions.

• Follow up on customer orders and ensure smooth delivery of products through all sales stages.

• Consistently achieve and exceed monthly sales targets while representing the brand positively to all clients.

• Maintain up-to-date knowledge of product range and pricing to deliver informed recommendations.

• Lead a team responsible for digital outreach, partnership development, and student lead conversions for an EdTech platform.

• Achieved 75-80% increase in user engagement and lead conversions through targeted SEO, social media, and email campaigns.

• Supervised cross-functional teams; coordinated workflows, set KPIs, and monitored performance to ensure targets are met.

• Managed CRM tools to track sales pipeline and optimise funnel efficiency.

• Forged institutional partnerships with colleges across India to expand market presence.

• Recognised as Best Employee of the Year; received 15 Star Performer trophies and 4 promotions.

• Collaborated on international healthcare recruitment projects; supported sourcing, screening, and placement of qualified professionals for US-based organisations.

• Managed full-cycle truck dispatching for US-based carriers, assigning loads, planning optimal routes, and coordinating with drivers, brokers, and shippers to ensure on-time deliveries.

• Served as the primary virtual point of contact for drivers and freight brokers, resolving operational issues and maintaining high service standards in a fast-paced remote environment.

• Sourced and negotiated competitive freight rates on DAT and Truckstop.com load boards, consistently maximising profitability for clients.

• Monitored real-time freight movements, proactively communicating load status updates and delays to all stakeholders to minimise service disruptions.

• Maintained accurate dispatch logs, load confirmations, rate confirmations, and driver schedules using dispatch software and CRM tools.

• Ensured full compliance with FMCSA regulations, Hours of Service (HOS) rules, and client-specific SOPs.

• Trained and onboarded new dispatch team members, improving overall team efficiency and client satisfaction scores.

• Handled high-volume inbound customer inquiries via phone and chat for fintech and e-commerce accounts.

• Provided accurate information on products and services, resolving customer concerns with professionalism and efficiency.

• Monitored CSAT, AHT, and quality scores in real time to maintain and exceed service benchmarks.

• Identified recurring issues and implemented targeted solutions to improve first-call resolution rates.

• Maintained full SOP compliance and high team morale in a fast-paced, performance-driven environment.

• Supervised a group of technical and non-technical call centre representatives handling PhonePe and USA Instacart processes.

• Monitored real-time performance dashboards; coached agents on quality, CSAT, and AHT metrics.

• Ensured compliance with SOPs, escalated complex issues and drove first-call resolution rates.

• Maintained positive CSAT ratings by instilling a customer-first culture within the team.

• Provided financial planning and insurance advisory to clients; conducted needs analysis covering assets, liabilities, and risk.

• Built a loyal client base through relationship management and follow-up, consistently exceeding monthly sales targets.