سالم سيد

Job Description:

• Joined as a Sr. Analyst and worked my way up to get promoted as an SME (Subject
Matter Expert) in July 2023

• Trained all the employees and cleared their doubts

• Closely monitoring the emails from clients

• Assign any priority work from the client to the team members

• Following up with the team members for clearance of any priority loans

• Responding to the clients regarding updates on the work completed by the team members

• Preparing SOP and maintaining the process update tracker to record every update that is received from client in any process

• Preparing the consolidated production report and operations report