Guest Relations Supervisor
Marriott International
Total years of experience :17 years, 10 Months
-Sign in on department time sheet and check communications binder/board for any special preparations of the day.
-Update the function sheet and make folios for each function.
-Brief all staff for upcoming shift.
-Act as replacement Manager when required.
-Block and pre-register for guests as instructed.
-Communicate with all hotel departments efficiently.
-Finalize daily requirements through property management system and duties from Guest Services Agents.
-Prepare a month-end for Manager’s review.
-Provide guidance for all staff.
-Sort incoming and outgoing mail and sign for deliveries.
-Work with Managers with staffing, scheduling, and training all new staff.
-Ensure relief personnel are ready and available to perform job duties.
-Inform relief personnel of any special requests, reservations or tasks needing to be done.
-Monitoring the team’s performance.
-Help the team with training, and development.
-Handling complaints (from both staff and customers)
-Delegating tasks.
-Attend to guests warmly during check in/out Provide high quality guest service, ensuring a safe, clean, comfortable and welcoming atmosphere.
-Handling guests’ inquiries, feedback, complaints, requests and ensures customer satisfaction.
-Provide customers with satisfying and memorable experience by mingling with them and furnishing them with travel information to upkeep a high service standard and smooth operation.
-Completing paperwork
