Customer Service Agent
Sutherland Global Services - Egypt
Total years of experience :6 years, 8 Months
• Dealing with customers for activate packages online by company systems
• giving information about new products, packages offers
• connecting while rooming issue
• registering reports for any problem and sending to personnel department email
• using company system for SIM card requesting
• updates my knowledge to give correct information to Clint’s
• Ensuring that all phones are answered to assist and provide the clients services
•Practice how to make booking and reservation online and confirmed in the system
•Following up the booking that’s need to finalized or cancelled
•Entering data on the company system
•Translating words from English to Arabic
•Checking costumers services emails and replaying to the customers questions and requests
•Following the complains emails from the customers about the services
Dealing with companies by sending emails & faxes
Typing contracts for our owner company and contracts for tenant which it's belong to owner building
Receive and screens calls for chairman / managers office
Exchange accurate routine and non routine information in appropriate manner
Stays knowledgeable regarding company policies and procedures and general
Dealing with companies by sending emails & faxes
Answering on phones and dealing with customers
Typing contracts for our owner company and contracts for tenant which it's belong to owner building
Receive and screens calls for chairman / managers office
Exchange accurate routine and non routine information in appropriate manner
Stays knowledgeable regarding company policies and procedures and general
