Senior Account Manager
Damac Properties
Total years of experience :9 years, 4 Months
Handling a team of fourteen members with below responsibilities:
• Following clients’ accounts & handling their issues & complaints.
• Updating clients with construction progress & handover updates.
•Took incoming calls from customers and answered questions regarding their account & Provided quality, professional and prompt customer service to all internal and external customers.
•Negotiated and documented collection communications with the customer.
•Attempt clients site visits.
•Follow all after sales process & increase client’s satisfaction.
•Responsible for collection of past-due & advance receivables & team collection.
•Consistently met or exceeded monthly, quarterly and annual collection Objectives.
•Notifying customers of their repayment schedules through contacts with the customers by telephone, field personnel or other means.
•Referred 100% of Bad Debt accounts for final collection within required days.
•Initiated research request forms related to customer accounts for resolution.
•Maintained effective work-related communications with all team members.
•Called field personnel daily on deviations for the COD procedures.
Responsibilities:
•Responsible for collection of past-due receivables.
•Consistently met or exceeded quarterly and annual collection objectives.
•Solved customers account issues through verbal and written communication with sales, inventory and accounting departments.
•Secured payments for assigned delinquent accounts by locating and notifying customers of their repayment schedules through contacts with the customers by telephone, field personnel or other means.
•Took incoming calls from customers and answered questions regarding their account & Provided quality, professional and prompt customer service to all internal and external customers.
•Negotiated and documented collection communications with the customer.
•Referred 100% of Bad Debt accounts for final collection within required days.
•Initiated research request forms related to customer accounts for resolution.
•Maintained effective work-related communications with all team members.
•Placed delinquent accounts on COD per company procedures on the 2nd working day of the month & Removed accounts that were paid in full from COD status on a daily basis.
•Called field personnel daily on deviations for the COD procedures.
Telcom & Bank's Sectors.
Responsibilities:
•Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.
•Advise customers of necessary actions and strategies for debt repayment.
•Answer customer questions & handling customers complaints.
Existing Customer’s (Out Bound).
•Data collection, Profiling for New Customer’s & new project’s Presentation.
•Provide Efficient Management of Customer Relations using an Approach that benefits both clients and their customers (CRM).
•Understanding Customer's expectations as a key to increase their satisfaction & loyalty (CSM).
•Using technology & product knowledge in Marketing & Explanation Product’s feature’s & Value to Customer’s.
•Using Selling technicians to find Sales Opportunities.
express (Fast delivery), air freight & ocean freight services & logistics solution services for all business sectors, It was an-honour been part of such a big organization sales team in Sudan as the first Filed Sales Female Executive & ranking as number 18th of the Equatorial Sales system (Comet- lite) Performance. Responsible for:
•Handling direct contact with existing customer, new customers & Maintain a new business leads.
•Prepare Customer’s Contract’s according to business value.
•Handling All shipping process’s & MOD’S.
•Generate new business, Revenue, Maximizing Customers Satisfaction & Complaint Management.
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