Admin Assistant /Front Desk
Cairo International House ILI
Total years of experience :6 years, 9 Months
• Handling student’s registration (Arabic and English courses).
• Providing product information.
• Providing student’s support.
• Carrying out general office work and admin tasks.
• Promoting social activities (Excursions, Birthdays, etc. ).
• Supporting other members of staff.
• Preparing feedback reports sent to management.
• Serve as the lead point of contact or all customer account management matters.
• Responsible or the management of sales and relationships with customers.
• Build and maintain strong, long-lasting client relationships.
• Prepare reports on account status.
• Being a part of wider team of exams venue staff expected to support the delivery of variety of tests in various locations.
• Requiring working very closely with British Council Examinations Services Staff, other venue staff and venue services providers to ensure that any test administrated by British Council runs smoothly on the test day/s and all the assigned test day duties and standards are met.
• Receiving calls from customer in Emirates & Middle East countries & assisting them with their inquiries about their bank accounts & debit or credit cards
• Assisting customer how to make an online bank transfer wither its domestic or an international
• Checking the statues for the bank transfers and if they submitted successfully to the third party or not
• In case not submitted we escalate the case to higher department and checking for a compensation for the customer
Receiving calls from American Citizens above age 60 & sell back support brace, knee support brace & diabetic supplies
• Receiving calls from Canadian customers & assisting them by booking flights and hotels and car reservations and find for them the best price for them
• Handling Customers inquiries regarding changing or canceling their reservations
• Dealing with the Airlines & the hotels regarding the refunds for the customers
• Receiving calls from British customers & assisting them with their billing inquires
• Provide customers with right and full information according to Vodafone guidelines
• Handling customers & following up on their cases
• Adhering to AHT (Average Handle Time) & quality standards
University Faculty of Arts – Cairo University 0 Major Documents and Libraries and Information Technology Department Minor Specialized in Information Technology Years 2004 – 2009 Grade Passed Graduated From Garden City & El Sabaheen Language Schools 0