Project Engineer
Molex
مجموع سنوات الخبرة :11 years, 8 أشهر
-Manage project milestone activities and deliverables.
- Ensure assigned project team stays on track.
- Coordinate activities between departments to meet product development or project requirements and to ensure project milestones are completed as defined.
- Make arrangement for sample build for performance verification and for shipment to customer
- Liaise with suppliers and tool makers for matters relating to assigned project.
- Set priorities/direction for assigned projects or programs.
- Assist Engineering with the design and prototype of new or modified products.
- Assist in the creation/implementation of the processes and documentation for all new projects.
- Assist the team as required in the support of production and the development of new products through reviews, root cause analysis, corrective action, lessons learned and defect prevention.
- Assist the program manager in the creation and maintenance of the program, timing and action item list to ensure deliverables and milestones are met based on agreed customer timing.
- Support transitioning into SAP.
In this position I am leading a team of eighteen designers, salesmen, receptionists, measurements technicians, and CRM employee.
Doing mainly the following tasks (Daily, weekly, and some of them quarterly.):
-Collaborate with other departments, to achieve company’s goals.
-Tracks the leads with sales team to ensure that customers are pursued to close the deal.
-Handles customer requests for any discounts to ensure discounts given are within the authorized limits as per company policy.
-Monitors and ensures that the manufacturing, delivery, and installation processes requirements are met in order to ensure customer satisfaction.
-Monitors and reviews sales performance versus the set targets, and provides support to the sales team (i.e. assist them in closing difficult sales deals) in order to ensure its achievement.
-Resolve customer complaints regarding sales and service.
-Recruiting and training sales staff.
-Motivate sales team members, working with them to set and meet sales goals, and resolve conflicts.
-Analyze sales numbers to find weaknesses in the system, cost-saving opportunities, and how to gain more market share.
-Setting sales targets for sub teams, and coach them to achieve their targets.
-Collecting customer feedback, and analyze it to increase customer loyalty, and develop sales strategies to acquire new customers or clients.
-Keeping up to date with products, by studying the market, competitors and global trends.
-Ensure that reps use sales technologies, such as a CRM, correctly.
-Providing pre-sales technical assistance and product education, and helping in the design of custom-made products.
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1.Define, Implement and Maintain Business Processes and Procedures to meet Business Objectives.
A. Apply Lean principles to our warehouse, using 5S, visual management and optimizing the layout, so the actual processing time of picking reduced, storing time reduced, and picking mistakes decreased, which result to cost reduction in warehouse processes.
B. Create new sales tracking system, by drawing the as is flow chart for sales department processes, and the future lean one, and implement an automated tracking system with IT collaboration, so we can track our customers' files to make sure they are satisfied, analyze satisfaction rate and rise it, and study the root cause of customers' complaints and solve it.
C. Develop new customer relationship process, and write the Standard Operating Procedures (SOPs) for this process.
D. Train employees on new CRM process, and follow up with them from time to time to make sure this process is sustained.
E. Using improvement and lean tools, (as 5S, SIPOC, and Process Mapping), to improve installation process and scheduling, so we can rise customer satisfaction regarding this process.
F. Using time and motion study, predetermined motion time system (PMTS), to set the standard time of installation processes, minimize the costs of these processes and utilize the maximum capability of installation staff.
G. Create new production tracking system, using excel programming to give production priorities depending on customer demand and factory capacity, to deliver our customers' products on time.
2.Working on Technical Projects,
A. Build furniture library using IMOS (CAD-CAM software), define raw materials specifications, and connection principles, to get the blown up diagram and generate manufacturing reports.
B. Write XML coding, to make the interface of IMOS CAD library easy use to designers.
C. Maintain and Improve Bill of Material (BOM) Generation.
Following up Projects since the Contract signed till project delivery.
As a part of project management team, I do the followings:
1. Prepare shop drawings and CAD drawings of project.
2. Contact clients to arrange meeting to sign their shop drawings.
3. Making orders and send them to factory.
4. Scheduling the deadline of manufacturing products.
5. Contact vendors to ensure delivering their items which are related to the project on time.
6. Scheduling the installation of projects on time.
•Tracking and Follow up Project since the Contract signed till the Project Finished.
1.Scheduling the deadline of manufacturing products.
2.Scheduling the installation of product on time.
3.Contact vendors to ensure delivering their items which are related to the project on time.
4.Contact clients to ensure that the product is satisfying and to take their feedback about the product and service.
5.Analyze Customer Satisfaction, find customer complaints.
6.Analyze projects deadlines, find breakdown points and create suggestion to solve it.
•Supervise After Sales Service.
1.Supervise the maintenance schedule and ensure it achieves the company's target.
2.Analyze the maintenance data, give directions to maintenance scheduler and maintenance technical to implement the service and increase customer loyalty.