Head of Corporate Relationship
National Plus
Total years of experience :10 years, 2 Months
-Attending meetings with corporate partners at all levels of seniority.
-Prepare business proposals & business requirement documents.
-Track monthly rolling performance numbers.
-Drafting of agreements, monitor adherence to these agreements and Keeping track of partners’ relationships.
-Devising and maintaining office systems, including data management and filing.
-Carry out research and presenting findings as presentations.
-Attending to all incoming Suppliers contact channels of the Market Operations department and resolution of CRM cases, customers concerns, requests and inquiries received through these contact channels with highest quality of customer service.
-Ensure maximum availability on toll free number in service times by effective co-ordination with other staff for both languages.
-Respond to e-mails in a professional and timely manner.
-Help build a positive brand identity for Tejari by delivering world class customer service following the call scripts, call handling protocols and utilizing analytical and trouble shooting skills.
-Striving to improve / enhance soft skills to effectively deliver highest standards of customer service.
-Ensure strong knowledge of Tejari portals and softwares and their functionality.
-Support the development of case logging & follow up processes.
-Upgrade skills and knowledge on a continuous basis.
• Trainer: Mr. Amro Zakaria Abdu
MD, TradeSys Advisors
Amro Zakaria is a trader with over 14 years of experience in global markets and brokerage operations. Mr. Zakaria worked as a regional director for 9 years at two of the largest global brokerage firms, one of which is publically traded on the NYSE. Mr. Zakaria is a frequent guest speaker in capital markets related conferences and financial media like CNBC.
Job Description:
- Service/Product promotion.
- Coming up with innovative ideas for marketing.
- Organizing and assisting in trading workshops and events.
- Sending emails and following up on daily basis.
- Effectively searching for prospective clients and generating sales leads.
- Focus on quality, pricing and product differentiation.
- Decision making and business challenges.
- Create customer loyalty by establishing rapport with the customer.
- Planning and developing customer-focused programs.
- Overseeing the resolution of customer needs and wants.
- Facilitating the delivery of goods or services to the customer.
Face to face communication with customers.
Answering Emails and Calls.
Customer Relationship Management (CRM).
Processing students applications.
Admission Information and Guidance.
Cooper Pharma is a leading pharmaceutical company that manufactures, imports, markets and promotes a hundred of drugs under license from more than 20 international companies. It is a producer, distributor and exporter of pharmaceutical specialties. In 2013, Cooper Pharma opened a subsidiary called “COOPER INTERNATIONAL”, based in Dubai, in the United Arab Emirates. This new subsidiary supports all export activities of Cooper Pharma in Saudi Arabia, Middle East and Francophone Africa.
Refer to: http://cooperpharma.ma/en/# for more information about the company.
I have worked in the logistics department with the following objectives to accomplish:
• Calculation of the delivery cost.
• Financial Analysis.
• Optimization of delivery cost.
Accomplishments: Solved the issue of high delivery costs thus reduced operational costs.
A life Changing Experience
An internship within the Global Community Development Program of AIESEC in Shanghai in the theme of education and cultural diversity.
• Taught English language to poor Chinese kids in primary and middle school.
• Shared the Moroccan culture with Chinese children, prepared and presented PPTs,
• Entertained kids by creating a fun and a learning environment.
Accomplishments: Made unfortunate kids smile and gave them hope for a better life, discovered new culture and life style, adapted to new hard situations, aquired new friends, teamwork and leadership skills.
The Master of Science in Logistics (MSc Log) develop the ability to analyse an organisation’s supply chain operations, its strengths, weaknesses, structure and performance and to undertake the design of supply chain systems. The program help to apply quantitative techniques for logistics and transportation related decision-making and to understand the impact of information technologies on logistics and supply chain issues. It also allows to undertake a specialisation in either operations or supply chain management from group elective courses.
The Bachelor of Business Administration (BBA) program complements the broad educational objectives reflected in the AUI core curriculum. The purpose of the BBA program is to prepare students for positions of leadership in the business, professional and public sectors of a global economy. AUI maintains a highly qualified faculty who are committed to teaching excellence and keeping abreast of new developments through scholarly research and direct involvement with business and economic community. Major: Finance. Minor Logistics.
MPSI: Mathematics, Physics, Science of Engineering. Degree of two years engineering preparation classes to be ready for the entrance exams to the best Engineering Universities of Morocco and France.
