salma mostafa rafat, customer service specialist

salma mostafa rafat

customer service specialist

Export development bank of Egypt

Location
Egypt
Education
Bachelor's degree, accounting
Experience
13 years, 6 Months

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Work Experience

Total years of experience :13 years, 6 Months

customer service specialist at Export development bank of Egypt
  • Egypt - Cairo
  • My current job since October 2014

After taking a 2 year maternity leave and upon my request i was relocated to a branch so as to be closer to my baby since the credit and investment departments was centralized in the head office in mohandeseen.

credit analyst at egyptian developing bank of egypt
  • Egypt - Cairo
  • April 2009 to July 2012

- Analyzed loan submission documents and financial statements.
- Prepared the credit memo and determined the appropriate facilities after assessing the client’s risks.
- Submitted the memo to the designated committee.
- Reviewing the documents to be signed by the client in order to activate the facilities granted.
- Reviewing daily positions and authorizing transactions according to the previously approved credit memos.
- Prepare required weekly and monthly reports.

Accounting Department trainee at General Motors Egypt
  • Egypt - Cairo
  • July 2008 to September 2008

-Analyzed and reviewed financial documents submitted by other accounting and finance sectors in order to make the quarterly required financial positions and the financial statements.
-Preparing required weekly and monthly reports.

Humar Resources Department trainee at Shell Egypt
  • Egypt - Cairo
  • July 2007 to October 2007

-Responsible for the housing and transportation of foreign engineers and experts working for the company through booking their flights, organizing their transportation from/ to the airport, booking hotels.
-Preparing required reports.

Education

Bachelor's degree, accounting
  • at faculty of english commerce- ain shams university
  • May 2008
High school or equivalent, High School
  • at Futures Langyage School
  • May 2004

Specialties & Skills

Internet Tools
MS Office tools
Credit Facilities
Analytical skills
team player
working under pressure and meeting deadlines
Reporting
forecasting
financials

Languages

Arabic
Expert
English
Expert
German
Beginner

Training and Certifications

Banking credit Management and risk Assessment (Certificate)
Date Attended:
May 2009
Valid Until:
October 2009