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Salma Nagy, Call Center Representative

Salma Nagy

Call Center Representative·Bank Misr

Egypt

Bachelor's degree, Foreign Trade

Work experience

Total years of experience: 2 years, 1 months

Call Center Representative

January 2024 - January 2025

Bank Misr

Cairo, Egypt

January 2024 - January 2025

• Assisted customers in resolving banking-related inquiries and service issues.
• Ensured high satisfaction levels through effective communication and problem-solving.

Company industry:
Banking

Call Center Representative

January 2023 - January 2024

Vodafone Egypt

Cairo, Egypt

January 2023 - January 2024

• Provided customer support and handled technical and billing inquiries.
• Maintained service quality and exceeded daily performance targets.

Company industry:
Telecommunications

Sales Executive

January 2023 - January 2023

The Address Real Estate

Cairo, Egypt

January 2023 - January 2023

• Promoted property sales and managed client relationships.
• Achieved sales targets through strategic communication and negotiation.

Company industry:
Real Estate

Education

Helwan University

January 2022

January 2022

Bachelor's degree, Foreign Trade

Egypt

Skills

BILLING

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

COMPLIANCE RISK

Intermediate

COORDINATING

Intermediate

COMMUNICATIONS

Intermediate

COVERED CALL

Intermediate

CUSTOMER SERVICE

Intermediate

E COMMERCE

Intermediate

FINANCIAL ANALYSIS

Intermediate

INTERNATIONAL TRADE

Intermediate

Languages

Arabic

Intermediate

English

Intermediate

Training and Certifications

Certifications
English Course
General
Banking Basics & Customer Service