Sr. BSS Consultant
Huawei technologies
Total years of experience :2 years, 5 Months
Growth Path :
•Enterprise Application Architect (April 2015 till September 2015)
•Sr. BSS Consultant (Oct 2013 till Mar 2015) As Enterprise Application Architect
•Managed enterprise applications for VIVA Bahrain, enhancing their Operational Service Delivery by 30%
•Leading team of engineers looking after Oracle IT Stack which includes Customer Order Processing, Payments, Service Requests, Network Orders, and Integration with CRM/BRM
•Optimization and tuning application parameters for AIA, ASAP and OSM applications to ensure smooth operations and performance enhancements.
•Inventory management, product configuration, retail payments and reporting in NTS POS application
•Looked after VIVA Mobile App/Portal configuration, deployments content upload and account management integration with SSO and LDAP. As Sr. BSS Consultant
•Managed team handling TABS application having separate modules for retail, complaint management by CC, Rating, Billing, Credit Control, Service Provisioning, Payments, Mediation and Asset Management
•Present key findings weekly to ZAIN management, covering delivery SLA, operational KPIs & Project status
•SPOC for IN, HLR and Mediation migrations to Ericsson Platform from NSN/TABS
•Managed daily operations and deployments for CRM, POS, and Inventory Management
•Managed MNP (Mobile Number Portability) operations, development, and reporting
•Prepare SOPs for critical activities as part of scoping to ensure smooth upgrades and deployments
•TABS SOA Web Service management and integration with 3rd Party applications for regulatory, VAS products, payment gateway and payment channels.