Parts Consultant
Mercedes-Benz Kuwait
Total years of experience :10 years, 7 Months
Played a key role in developing the parts business for the new organization by establishing new fleet customers and maximizing Sales
• Managing key account Mercedes CV customers
• Periodic customer visits for market analysis and improve customer relation
• Acquiring new key accounts
• Focus on daily Sales KPIs and targets assigned
• Played a key role in developing the business for the new organization by establishing new customers and maximizing Sales
• Identified companies to promote sales of Motorcraft Batteries, lubricants and Genuine Ford spare parts
• Convinced the customers by highlighting special features & benefits of the represented product
• Initiated creation of customer account with approved credit terms as per company guidelines to complete the sales process
• Pre-empted customer needs & submission of sales forecast to ensure timely ordering to meet customer demand
• Tracked & reported competition in terms of prices, new product introductions, special promotions & product failures
• Ensured customer satisfaction & retained active customer base by assuring timely delivery, frequent visits & providing excellent after sales service
• Continuously developed new customer base to ensure consistent performance
• Prepared Service and Accident repair estimates and handled right parts to workshop
• Accurately recorded all documentation related to stock movement, both routine and exceptional within stock control system
• Prepared regular reports on workshop part sales volume
• Assisted workshop for special modification parts and vehicle restoration
• Planned and maintained regular supply chain operations and inventory of branch
• Dealt with retail customers and handled telephone enquiries as required
Market Research Analyst- Student job - ARA Marketing Research and Consultancy, Kuwait - 2009
• Conducted market surveys on Kuwait's fast food industry.
• Gathered data and customer's opinion.
Worked closely with team members and Team Leader in analysis and reporting activities.
• Bachelor of Business Administration - 2013 University of Madras, Chennai
• Diploma in French Language (DELF 1) - 2012 Alliance Française, Chennai