Infrastructer Supervisor
Abdul Samad Al Qurashi
Total years of experience :17 years, 7 Months
Projects:
Cisco Contact Center UCCX 12.x with Informacast, Imagicle and AQM.
Cisco UCCM 12.x
Sophos Firewall upgrade and sandboxing.
Cisco Prime.
Cisco Jabber and MS Lync.
Sophos UTM and endpoint security.
Infrastructure Revamp (Routing and Switching).
Tier 1 Data Center
Telecom provisioning.
Wireless Network (Cisco 2500) Design & Deploy.
Taking care of network operations on daily basis, in alignment with management vision.
Responsible for engineering geographically disperse WAN, LAN and Internet service provider solutions while managing all NOC personnel.
Design/implementation of new solutions and improving resilience of the current environment.
Providing consultancy to management for any infrastructure related issue or projects.
Established networking environment by designing system configuration, directing, defining, documenting, and enforcing system standards.
Liaising with 3rd line engineers and service desk engineers on a regular basis.
Managing overall operations for complex projects involving multiple teams and execution within defined cost and time.
Conducting project closure meetings and addressing all the important issues.
Pro-active management of risk, change management with impact to timelines.
Management reporting- Review project management reports, periodic status reports and post-project reviews.
Solution designing in respect to business and technical perspective.
Project metrics/variance analysis-schedule, effort, resource utilization, maintaining organization dashboard.
Preparation and maintenance of end-to-end / detailed project plans.
Providing veteran direction on a team of any technical matters.
Capacity management and audit of IP addressing and hosted devices.
Responsible to look after the VOIP calling between HO and branches and also remote location.
Projects:
Update campus network with Cisco 29xx series.
Deploy data backup solution of Symantic.
Deploy CME based VOIP solution in sister company.
Responsibilities:
Maximizing network performance by monitoring performance, troubleshooting network problems and outages.
Performed fault investigations in LAN, WAN, Security and Voice.
Securing network system by establishing, enforcing and defining policies.
Configuration of routing and switching and VoIP equipment.
Interaction with vendors in order to procure new technologies.
Remote troubleshooting and fault finding if any issue occurs.
The support /administration of firewall in line with IT security policy.
Technical sessions with my management and colleagues in order to procure any new technologies or any current issue.
Protocols such as BGP, Anycast, multicast, VX-LAN, MLAG, VRF, OSPF, HSRP, ARP inspection, DHCP snooping.
Projects:
Design NAC among others including contemporary technologies.
Deployed QUINTUM (.net) AFG 400 for hotline
Design solutions in areas of Infrastructure, R & S, security, voice and wireless and network management software on competent products.
Handled escalation processes and mentoring other support professionals while working via phone, email, and chat.
Responsible for making BOQ’s, suggest solutions as per customer requirement, working on RFP’s, design solutions to compete in tenders.
Meetings with customers with sales team to discuss solution as pre-sale engineer.
Conduct training session with customers on different suggested solutions to educate them about any specific product.
Understand customer technical and financial needs and offer solution accordingly.
Responsible to support customer technical complaints/concerns.
Provided designs and project plans for future technology to sales team.
Perform market and competitor analysis, and develop competitive solution and strategy roadmap to effectively market Unified Communication, Contact Center, Wireless Network, Core R&S Network Technologies, Network Security, Server Virtualization, WAN SONET/SDH and PON Network.
Participate in project bidding for IT Infrastructure Planning & Designing Cisco and other network projects; involved in network designing, equipment dimensioning, technical proposal write up, POC & documentation.
Maintain a high level of expertise on all the relevant pre-sales quotation tools.
Make technical presentations to prospective / existing customers
Mentoring my subordinates for contemporary technologies.
Responsible for the support and installation.
Configuration of security products like ASA, Juniper.
Design and deploy campus network and design data center.
Worked on telecom technologies like Microwave, Wi-Max, VSAT, DSL, FDDI, PRI, BRI…etc.
Configure IBM SAN switch (FCoE) for DR site with IBM technical team.
Configure ACS (AAA server) and integrate it with
Microsoft Active Directory.
Configure NMS for Soneri Bank and use it to monitor network