RESTAURANT GENERAL MANAGER
Papa john's Pizza, Phoenix Market City Viman Nagar Outlet
Total years of experience :5 years, 7 Months
Papa john's Pizza, Phoenix Market City Viman Nagar Outlet, Pune
January 2014 - Present
RESTAURANT GENERAL MANAGER.
• Accountable for growing sales by achieving on targets and Better Mystery Shop Checks and Operating Reviews and by driving local store marketing.
• Communicated with local marketing agencies to formulate and implement in- store promotional campaigns and prepared reports to analyze the effects of the same.
• Prepared various MIS reports to track and analyze cost of sales, semi-variables,
labor and manager controllable profit.
• Responsible for ordering of stocks as per the sales requirements.
• Day-to-day reporting to the Area Manager, and vertical reporting directly to the Regional
Manager
• Maximizing Sales & Profit
• Setting up the store as per standards of Papa John's, and driving Operational Excellence
• Building People Capability. Developing Team Members to Managers.
• High visibility Leadership & Coaching
• Attend meetings, training activities, courses and all other work related activities as required.
• Accuracy towards People, Sales, Profit & Customers.
• Responsible for day-to-day operations of the Restaurant.
• Responsible for the monthly reporting.
Papa john's Pizza, Phoenix Market City Viman Nagar Outlet, Pune
January 2012 - December 2013
ASSISTANT RESTAURANT MANAGER.
• Maintaining strict control over Restaurant costs.Budget planning.
• Providing information to judge the efficiency of the restaurant.
• Implementing standard operating procedures of Papa John's.
• Building People Capability High visibility Leadership & Coaching.
• Training Team members and new management.
• Accuracy towards People, Sales, Profit & Customers.
• Responsible for day-to-day operations of the Restaurant.
• Conducting regular audits of all restaurant's facilities and operations to ensure only quality products and service delivered.
• Execution of all new product launches.
Papa john's Pizza, SB Road Outlet, Pune
April 2011 - December 2011
Shift Manager
Roles & Responsibilities:
• Responsible for handling operations through a team of 15 members
• Ensured compliance with, maintained and audited brand standards at the outlet
• Prepared various reports to track and analyze cost of sales, semi-variables,
Labor Cost controllable profit
• Complete support to Assistant restaurant manager in all aspects of restaurant operations
• Maintenance of all Training Materials
• Grooming everyday check
• New product download at store level & certification
• Daily staff deployment to ensure smooth workflow.
• To conduct pre-revenue meetings daily to impart information & to motivate the staff.
• Prepare all the necessary reports.
• Responsible for the units' profitability while maintaining the highest levels customer
• To take feedback from customers To continuously & to utilize it accordingly.
• Ensured all guest requirements are met while maintaining the highest service and keeping the morale of the staff high at all time
Papa john's Pizza, SB Road Outlet, Pune
June 2010 - March 2011
Management Training Program (Tr.Shift Manager)
Roles & Responsibilities:
• Responsible for handling operations through a team of 10 members
• Ensured compliance with, maintained and audited brand standards at the outlet
• Ensured the Customer Feedback Process was zealously followed
• Complete support to Shift manager in all aspects of restaurant operations
• To conduct pre-revenue meetings daily to impart information & to motivate the staff.
• Prepare all the necessary reports.
Papa john's Pizza, DP Road Outlet, Pune
Dec 2009 - May 2010
Buddy Trainer
Roles & Responsibilities: • Act as a role model of desired performance related to training.
• Executing great/magical on the job training
• Monitoring Learner-training performance (on the job)
• Supporting the learner and providing direction and encouragement
• Coaching and counseling learner as needed during training
Papa john's Pizza, DP Road Outlet, Pune
Oct 2008 - Nov 2009
Crew Member
Open University Of Nagaland: TY B.COM March 2014 (Under State Gov.Approved)
N.S.Bos High School, Pune: Secondary School Certificate (S.S.C) in March, 2007