Total Years of Experience: 8 Years, 7 Months
January 2018
To Present
IT Technical Support Engineer
at KEY BUSINESS GROUP FOR INVESTEMENT LLC
Location :
United Arab Emirates - Dubai
• Monitor and maintain the server, computer systems OS and networks of an organization, VLAN .MS Outlook config. & troubleshoot. Remote assistance/Remote desktop.
• Install and configure network device, OS, diagnose h/d and s/w faults and solve technical and applications problems, either over the phone or in person.
• Daily Backup of important company data using ARECA Back-up.
• Antivirus /Kaspersky /Symantec install and update.
• Assisting client for Business Setup, trade license New/Renew, Immigrations, Ministry of Labor, Tas’heel, Dubai Court/Notary, ETC.
• Monitor and maintain the server, computer systems OS and networks of an organization, VLAN .MS Outlook config. & troubleshoot. Remote assistance/Remote desktop.
• Install and configure network device, OS, diagnose h/d and s/w faults and solve technical and applications problems, either over the phone or in person.
• Daily Backup of important company data using ARECA Back-up.
• Antivirus /Kaspersky /Symantec install and update.
• Assisting client for Business Setup, trade license New/Renew, Immigrations, Ministry of Labor, Tas’heel, Dubai Court/Notary, ETC.
• Install and configure network device, OS, diagnose h/d and s/w faults and solve technical and applications problems, either over the phone or in person.
• Daily Backup of important company data using ARECA Back-up.
• Antivirus /Kaspersky /Symantec install and update.
• Assisting client for Business Setup, trade license New/Renew, Immigrations, Ministry of Labor, Tas’heel, Dubai Court/Notary, ETC.
• Monitor and maintain the server, computer systems OS and networks of an organization, VLAN .MS Outlook config. & troubleshoot. Remote assistance/Remote desktop.
• Install and configure network device, OS, diagnose h/d and s/w faults and solve technical and applications problems, either over the phone or in person.
• Daily Backup of important company data using ARECA Back-up.
• Antivirus /Kaspersky /Symantec install and update.
• Assisting client for Business Setup, trade license New/Renew, Immigrations, Ministry of Labor, Tas’heel, Dubai Court/Notary, ETC.
January 2017
To June 2017
IT Technical Support
at SM2 Infotect
Location :
India - Mumbai
1.Monitor and maintain the computer systems and networks of an organization.
2.Install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.
3.Routine server maintenance and monitoring
4.Maintaining the inventory.
2.Install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.
3.Routine server maintenance and monitoring
4.Maintaining the inventory.
June 2016
To November 2016
IRO
at Justdial Limited
Location :
India - Mumbai
-Information retrieval officer
-Customer support executive
-Customer support executive
October 2014
To September 2015
IT Technical support
at Al Gurg & Al Matrooshi
Location :
United Arab Emirates - Dubai
Handling escalated calls and providing level 1 & level 2 Technical Support to end-users.
Installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems.
Maintained the timely back-up of important data and management resources
Installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems.
Maintained the timely back-up of important data and management resources
February 2014
To June 2014
ICT-engineer
at Telematics Networking & Communication WLL
Location :
United Arab Emirates - Dubai
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