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salman panchal, IT Technical Support Engineer

salman panchal

IT Technical Support Engineer·KEY BUSINESS GROUP FOR INVESTEMENT LLC

United Arab Emirates

Master's degree, Information Technology

Work experience

Total years of experience: 10 years, 10 months

IT Technical Support Engineer

January 2018 - Present

KEY BUSINESS GROUP FOR INVESTEMENT LLC

Dubai, United Arab Emirates

January 2018 - Present

• Monitor and maintain the server, computer systems OS and networks of an organization, VLAN .MS Outlook config. & troubleshoot. Remote assistance/Remote desktop.
• Install and configure network device, OS, diagnose h/d and s/w faults and solve technical and applications problems, either over the phone or in person.
• Daily Backup of important company data using ARECA Back-up.
• Antivirus /Kaspersky /Symantec install and update.
• Assisting client for Business Setup, trade license New/Renew, Immigrations, Ministry of Labor, Tas’heel, Dubai Court/Notary, ETC.
• Monitor and maintain the server, computer systems OS and networks of an organization, VLAN .MS Outlook config. & troubleshoot. Remote assistance/Remote desktop.
• Install and configure network device, OS, diagnose h/d and s/w faults and solve technical and applications problems, either over the phone or in person.
• Daily Backup of important company data using ARECA Back-up.
• Antivirus /Kaspersky /Symantec install and update.
• Assisting client for Business Setup, trade license New/Renew, Immigrations, Ministry of Labor, Tas’heel, Dubai Court/Notary, ETC.

Company industry:
Business Support Services
Job role:
Information Technology

IT Technical Support

January 2017 - June 2017

SM2 Infotect

Mumbai, India

January 2017 - June 2017

1.Monitor and maintain the computer systems and networks of an organization.
2.Install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.
3.Routine server maintenance and monitoring
4.Maintaining the inventory.

Company industry:
IT Services
Job role:
Maintenance, Repair, and Technician

IRO

June 2016 - November 2016

Justdial Limited

Mumbai, India

June 2016 - November 2016

-Information retrieval officer
-Customer support executive

Company industry:
Advertising
Job role:
Customer Service and Call Center

IT Technical support

October 2014 - September 2015

Al Gurg & Al Matrooshi

Dubai, United Arab Emirates

October 2014 - September 2015

 Handling escalated calls and providing level 1 & level 2 Technical Support to end-users.
 Installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems.
 Maintained the timely back-up of important data and management resources

Company industry:
Law Firm
Job role:
Information Technology

ICT-engineer

February 2014 - June 2014

Telematics Networking & Communication WLL

Dubai, United Arab Emirates

February 2014 - June 2014

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

Education

Manipal University ,dubai campus

June 2014

June 2014

Master's degree, Information Technology

United Arab Emirates

GPA (point): 2.95 out of 4

GPA (point): 2.95 out of 4

Veer Narmad South Gujarat University

July 2009

July 2009

Bachelor's degree, Computer and Cognitive Sciences

India

GPA (percentage): 66%

GPA (percentage): 66%

Skills

New Technology Implementation
Expert
New Technology Implementation
Expert
IT Solutions
Expert
IT Solutions
Expert
Desktop Hardware
Expert
Desktop Hardware
Expert
Computer Maintenance
Expert
Computer Maintenance
Expert
IT Technical Support
Expert
IT Technical Support
Expert
MCSA
Intermediate
MCSA
Intermediate
computer hardware and software support
Expert
computer hardware and software support
Expert
Active directory
Intermediate
Active directory
Intermediate
ccna
Intermediate
ccna
Intermediate
micosoft OS
Intermediate
micosoft OS
Intermediate
computer networking
Intermediate
computer networking
Intermediate
New Technology Implementation
Expert
New Technology Implementation
Expert
IT Solutions
Expert
IT Solutions
Expert
Desktop Hardware
Expert
Desktop Hardware
Expert
Computer Maintenance
Expert
Computer Maintenance
Expert
IT Technical Support
Expert
IT Technical Support
Expert

Languages

English
Intermediate
Hindi
Expert
Gujarati
Expert
Urdu
Beginner

Hobbies

  • photography ,cricket ,football ,collect antique